07-07-2009 02:51 PM
your reasoning makes complete sense. the idea of being able to go to a local store rather than ship off the product to some distribution/repair center is so much easier to do.
i haven't really had to deal with acer customer service much, but i have confidence that you'll be able to get a fully-working monitor through BB. just make sure to sneak back in before the 14 days are up.
07-07-2009 02:55 PM
07-07-2009 04:16 PM
Acer has got to have the worst customer suervice I have ever had to deal with, but I still end up buying their products beause for the most part they work, and low priced.
Honestly, I've had nothing but good luck with Acer support. Recently, I had an almost 3 year old 19" acer monitor that was starting to get a really bad case of the "flickers"... When it was first turned on, it would flicker anywhere from 1 to 3 minutes... and was starting to get worse. I thought the warranty on it was up, but it turns out it wasnt -- 3 year warranty! I got an RMA # from Acer, packed it up, and mailed it off. They received it on a Monday, and I had it back in my hands on Thursday. My cost? $10 to ship it via UPS -- and it was fixed perfectly!
Just my .02...
07-08-2009 08:19 AM
Thanks for the insight.
I didn't have a chance to run it down last night, so I wlll try it tonight. I'm just dreading getting another monitor with a dead pixel on it.. I really hope if they let me exchange it that it won't be in the center like this one. Any BB representatives have any feedback on the matter? I really don't want to bring home another monitor and have that riddled with a few dead pixels as well. I'm not sure of the dead pixel percentage rate on a new monitor, but this is the first I've had.. and it's eating me alive!
07-08-2009 08:24 AM
sevenflow, assuming that they agree to, i'd have someone for customer service or GS to power up the monitor for you and check it for any dead/stuck pixels. it would potentially save you the hassle of traveling back home only to find out that you'd need to go back again.
07-08-2009 08:52 AM
07-08-2009 09:13 AM
The thought of asking someone to do that for me crossed my mind. This would be more than I could ever ask for. I'm really hoping that something along the lines of this could happen, as it would be my ideal situation for purchasing a monitor. I wish a BB rep. would give me a response on the situation; I really don't want to pack the monitor up and head down there, only to get turned away and be right back where I was.
Shannon, that's no good that someone would say that to you.
07-08-2009 09:22 AM
Well, its a new monitor, within the 14-day period. You should have no problem. Hopefully your BB is a little different than mine. about half of the employees there are cool. I still shop there. I also still buy Acer (who I am having problems with right now, see my post Windows 7 upgrade, lol), and the Acer monitor I have (the same as yours) I havent had any more problems with it, and it does have a very nice picture, and a 3 year warranty, but I think most monitors have a 3 yr warranty, right?
07-08-2009 07:27 PM
Alrighty. I just hooked up the monitor BB let me exchange for and was rather pleased with how everything was handled.. kudos! However, I have another dead pixel.. but in a different spot! I may just have to live with this one, I guess. It's not in the middle of the screen this time, but it's still taunting me..