Computers & Networking

[Drew-Intel]

your reasoning makes complete sense. the idea of being able to go to a local store rather than ship off the product to some distribution/repair center is so much easier to do.

i haven't really had to deal with acer customer service much, but i have confidence that you'll be able to get a fully-working monitor through BB. just make sure to sneak back in before the 14 days are up.

[Shannon8324]

Acer has got to have the worst customer suervice I have ever had to deal with, but I still end up buying their products beause for the most part they work, and low priced.

[Sevenflow]

Such a bummer!  I'll keep you guys updated after I return the monitor tonight.

[Aryq46254]

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Shannon8324 wrote:
Acer has got to have the worst customer suervice I have ever had to deal with, but I still end up buying their products beause for the most part they work, and low priced.

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Honestly, I've had nothing but good luck with Acer support.  Recently, I had an almost 3 year old 19" acer monitor that was starting to get a really bad case of the "flickers"...  When it was first turned on, it would flicker anywhere from 1 to 3 minutes... and was starting to get worse.  I thought the warranty on it was up, but it turns out it wasnt -- 3 year warranty!  I got an RMA # from Acer, packed it up, and mailed it off.  They received it on a Monday, and I had it back in my hands on Thursday.  My cost?  $10 to ship it via UPS -- and it was fixed perfectly!

Just my .02...

~Aryq~

[Sevenflow]

Thanks for the insight.

I didn't have a chance to run it down last night, so I wlll try it tonight.  I'm just dreading getting another monitor with a dead pixel on it.. I really hope if they let me exchange it that it won't be in the center like this one.  Any BB representatives have any feedback on the matter?  I really don't want to bring home another monitor and have that riddled with a few dead pixels as well.  I'm not sure of the dead pixel percentage rate on a new monitor, but this is the first I've had.. and it's eating me alive!

[Drew-Intel]

sevenflow, assuming that they agree to, i'd have someone for customer service or GS to power up the monitor for you and check it for any dead/stuck pixels. it would potentially save you the hassle of traveling back home only to find out that you'd need to go back again.

[Shannon8324]

Well, last time I asked GS to help me out real quick so I didn't have to go home and come back, the manager told me his employees had more important things to do.

[Sevenflow]

The thought of asking someone to do that for me crossed my mind.  This would be more than I could ever ask for.  I'm really hoping that something along the lines of this could happen, as it would be my ideal situation for purchasing a monitor.  I wish a BB rep. would give me a response on the situation; I really don't want to pack the monitor up and head down there, only to get turned away and be right back where I was.

Shannon, that's no good that someone would say that to you.

[Shannon8324]

Well, its a new monitor, within the 14-day period. You should have no problem. Hopefully your BB is a little different than mine. about half of the employees there are cool. I still shop there. I also still buy Acer (who I am having problems with right now, see my post Windows 7 upgrade, lol), and the Acer monitor I have (the same as yours) I  havent had any more problems with it, and it does have a very nice picture, and a 3 year warranty,  but I think most monitors have a 3 yr warranty, right?

[Sevenflow]

Alrighty.  I just hooked up the monitor BB let me exchange for and was rather pleased with how everything was handled.. kudos!  However, I have another dead pixel.. but in a different spot!  I may just have to live with this one, I guess.  It's not in the middle of the screen this time, but it's still taunting me..

Argh!  ACER!