Computers & Networking

[sicdevil2]

I have this computer i bought b4 i went to iraq. i got a warrenty on it. I think.

Now if i do have the warrenty can i return it back to the states and get a new one.

If so do i need the box and receipt?

If i don't have the warrenty is it possible to get one? so i can get my computer fixed or am i just pretty much F*&^ed?

Thank you

[hockeycanuckjc Trusted Contributor]

Im not sure of Best Buy's policy, maybe staff could clue me in. But generally if you did not purchase a extended warranty with your laptop you have a limited amount of time from the day of the purchase to get that extra warranty. Best Buy might examine your laptop before the purchase of that warranty to make sure that the laptop is in tip top operating shape..If its broke then regular manufacturers warranty applies.

[Aaron-GS Community Connector]

Hey sicdevil2,

Best Buy® is only able to offer service plan coverage for laptop computers within the first 14 days after purchase, which reflects our return/exchange period for this type of product. Unfortunately, we are not able to offer either Performance Service Plan (PSP) or Geek Squad® Black Tie Protection (GSBTP) once beyond this 14-day period. Like hockeycanuckjc mentioned, however, most products will offer some kind of factory warranty coverage.

As far as repairs are concerned, you really only need to have the computer and some basic information from your receipt in order to obtain service: the Customer Service PIN or PSP/GSBTP number (if applicable). The original box and other documentation are not necessary. Even if you’ve lost your receipt, remember that store associates are generally able to help customers locate their purchases at our customer service counters.

Hope this helps you out!

Agent Aaron
Geek Squad® Community Connector
Go Ahead. Use Us.

[u_hsen]

best buy return policy for computers are 14 days. if u are out of the 14 day, no matter if u got the warranty or not, u can not return the product. the Performance Service Plan and Geek Squad Black Tie Protection helps you fix your computer without cost u anything in the future. coveres parts and labor. it does not extend return policy.