Computers & Networking

[carterjblake]

I purchased a Gateway LX6810-01 from BestBuy this past February. It came bundled with a Canon MX310 printer. I can copy, print and fax with the printer, however I can not get the scan function to work. I worked with Canon for days and nothing they tried would fix my problem, they finally told me to contact Gateway.

I contacted Gateway, the printer is still under warranty, and they wanted to charge me about $700 to work on my problem. The last error message I got was "missing dependency 1068" "the dependency service or group failed to start" "windows could not start the (WIA) service on local computer" .

First of all I would like my problem resolved. Secondly I am curious to know if anyone else that purchased this particular bundled product from BestBuy encountered the same problem and if so, why is this being bundled if it does not work. Thirdly, I am curious to know if switching from Windows Vista (64) to Windows 7 will solve my problem.

All help and advice would be greatly appreciated.

Joe {Last name removed per Community Guidelines}

[Nokia]

Did you install the drivers that came with the printer?

[Adamtech Emerging Expert]

Make sure they are the 64 bit drivers, you may have to download them from Canon's website.

[carterjblake]

Yes, The drivers are installed and they are the 64 bit drivers. I already went through this with the folks at Canon.

Joe {Last name removed per Community Guidelines}

[dipsomania]

Canon mx 310 printer, and then try to install software my printer, the date, if your problem still not resolved.
Easy come

[starhelper2587]

We appreciate the advice, but please don't bump threads that are 8+ months old.

[dipsomania]

I'm sorry) never pay any attention to history. Still, someone can help