Can anyone help???? I have been using my wife's iMac for the last 8 years.
Now that she has been getting real busy with her online business, I decided to get just a basic laptop to get me around every now and then.
Believe it or not, other than the PC's I"ve used at my jobs, this is the first PC I have ever purchased other than the Commodore 64 I had as a kid.
I only took it out of the box and fired it up twice and used it no more than a total of 1 1/2 hours each time. Basically, just doing the set up stuff that the system directs you to do when you start up a new system.
On the third time taking it out of the box, it was completely dead. Nothing but black screen, no response whatsoever!!!
I can't believe that it died right after the 14 day exchange/return time. I am so shocked that this thing only lasted about 20 days.
Why can't they just give me a new one, its only been about a week since the deadline. Why should I be inconvenienced for 3 to 4 weeks while they send this out to their service center.
After discussing this with employees around the office, I started getting very many bad remarks about BB and their return policy and and about the squad. Such things like, they are more concerned about the sale and are not remotely interested in customer satisfaction after the sale. And that many of them have refused to shop there any longer and will only go to F.E. from now on.
This is quite disheartening, before this incident I totally had a different perception of BB and what they stood for.
My sister suggested I work with her BF from channel 3 news and do a "3 on your side" segment to get BB to address the problem. I told her that I will see if they will work with me first before I call in that chip.
My biggest fear is that they will send it to the service center and they will tell me that it was somehow my fault and then I will be stuck with a $350 doorstop that was only used as a computer for 3 hours.
Where do I go from here!!!! Any advice will be greatly appreciated.
Sincerely Sad,
Mikey
