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Community Specialist
endeffectx15
Posts: 3
Registered: ‎05-07-2012

Blue screen of death desktop widows 7 Bit help!!!

Hello so like a week ago on Monday I got home from school got on the PC and I  started playing BF3 and I was lagging a bit so I just did a reboot and when it started up it like came out of the blue and it came up with a blue screen of Death I haven't installed anything that I can remember the last thing I installed was Norten 360 version 6.0 so later on that week I found out from my friend that you can get a BSOD from having your wires unplugged or dust in the PC so I took everything out and cleaned it and put it back in and double checked it and it looked fine and still BSOD and when I start it up its BSOD same for normal mode all safe modes debugging mode I basically did all the f8 options and f12 and all the other f keys and still BSOD so before I got to my local best buy store for help I just came online for help first below is the blue screen of death that I get so help if you can and thanks for your time!                                                                        BSOD = blue screen of death

 

 

A problem has been detected and Windows has been shut down to prevent damage to your computer.

 

PROCESS1_INITIALIZATION_FAILED

 

If this is your first time you've seen this stop error screen, 
restart your computer. If this screen appears again follow 
these steps: 

 

Check to make sure any new hardware or software is properly installed. 
If this is a new installation, ask your hardware or software manufacturer 
for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware 
or software. Disable BIOS memory options such as caching or shadowing. 
If you need to use safe mode to remove or disable components, restart 
your computer, press F8 to select advanced startup options, and then 
select Safe mode. 

Technical information:

 

*** STOP: 0x0000006B (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000) 

 

ill look back  later on today or tomorrow around 5Pm eastern time.

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Community Specialist
endeffectx15
Posts: 3
Registered: ‎05-07-2012

Re: Blue screen of death desktop widows 7 Bit help!!!

sorry about title i meant windows 7 64 bit
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deusexmachina
Posts: 1,672
Kudos: 205
Solutions: 76
Registered: ‎01-08-2011

Re: Blue screen of death desktop widows 7 Bit help!!!

http://support.microsoft.com/kb/981833/


Seems like it's caused by a corrupt "Bootcat.cache" file. You'd need to be able to load into a pre-boot environment and delete that file.
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Although I do work for the Geek Squad, all comments and opinions are my own.
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Community Specialist
seekrtz
Posts: 202
Registered: ‎12-18-2008

Re: Blue screen of death desktop widows 7 Bit help!!!

I would just like to follow up on deusexmachina's solution and explain how to delete that file without booting from the drive.

 

Boot from a Windows 7 disc/USB and after it loads press SHIFT+F10 to bring up the command line.  From here, you can navigate to the "C:\Windows\System32\codeintegrity\" directory and delete the "bootcat.cache" file and reboot.

 

If you do not have Windows 7 bootable media to boot from then you can download the ISO from here and burn to a disc or use a USB drive:

http://www.mydigitallife.info/official-windows-7-sp1-iso-from-digital-river/

 

Another option would be to pull the physical drive from the computer and access it using another desktop or laptop to manually delete the "bootcat.cache" file as well.

 

Afterwards, please upgrade to Service Pack 1, so this issue cannot repeat itself.

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Community Specialist
endeffectx15
Posts: 3
Registered: ‎05-07-2012

Re: Blue screen of death desktop widows 7 Bit help!!!

thank you guys i will try it and let u know!

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Community Specialist
powerofattorney
Posts: 2
Registered: ‎05-09-2012

Re: Blue screen of death desktop widows 7 Bit help!!!

let this be a lesson to you to be a diciple of Jobs.. Steve Jobs... 

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Community Specialist
seekrtz
Posts: 202
Registered: ‎12-18-2008

Re: Blue screen of death desktop widows 7 Bit help!!!

Why would anyone want to be a disciple of a self-centered, self-enlightened,  dead egomaniac like Steve Jobs?

 

Some people are avid PC enthusiasts and actually enjoy configuring custom PCs with high-end parts that reach well beyond the level of those found in OEM Apple products.  Apple may be a cut above the rest, but it is still just another variation of OEM computer manufacturing that cannot even begin to approach the custom PC market in performance, quality, or price.

 

 

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deusexmachina
Posts: 1,672
Kudos: 205
Solutions: 76
Registered: ‎01-08-2011

Re: Blue screen of death desktop widows 7 Bit help!!!

Kernel Panic

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Although I do work for the Geek Squad, all comments and opinions are my own.
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