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RealGeorgeW
Posts: 5,864
Topics: 428
Kudos: 474
Solutions: 221
Registered: 02-12-2009

Blue Screen Errors on HP's And Some Dells

[ Edited ]

Microsoft recently released an official update that seems to cause some HP's to "bluescreen" on startup. The Dell update seems to be for the webcam

 

There's a VERY simple fix for this.

 

HP's

 

Restart your computer(press and hold the power button for 5-10 seconds if you need to turn if off from the bluescreen)

While it is turning on tap the F8 key once a second until a text menu comes up

Arrow key down to Safe Mode with networking and press Enter

Windows will load, a bunch of files will scroll past, this is normal

After Windows loads, click Start > Accessories > System Restore

When the window pops up(it will take a few minutes sometimes); select "Different date" and choose the latest one that says Windows Update by it and click "next", and then confirm by clicking yes.

Your computer will then restart and undo the Windows update that caused the bluescreen.

If you're on an HP, that's all you have to do, Dells require a bit more work.

 

Dells

(Note, you will need internet access on the computer affected, or your restore disc labeled Drivers/Applications or this will not work)

Restart your computer(press and hold the power button for 5-10 seconds if you need to turn if off from the bluescreen)

While it is turning on tap the F8 key once a second until a text menu comes up

Arrow key down to Safe Mode  with networking and press Enter

Windows will load, a bunch of files will scroll past, this is normal

Go to your Control Panel and select "System" and then click on the Hardware tab.

Select Device Manager

In the list that comes up, click on Image, or Imaging Devices

Under that you should see something similar to "Integrated Webcam", right click and select "Uninstall"

Check the box that says Uninstall the software for this device and click OK

After it has finished, restart your computer normally.

Insert the Driver/Apps disc and go into the Dell Resource CD and find your webcam driver/install it

-or-

Go to http://dell.com and enter your Dell Service Tag(usually on the bottom/back of your computer) and make your way to the Drivers page for your model and download/install the webcam software

 

 

This will take about 5-30 minutes depending on your computer.

 

 

Note : This plays tricks on your anti virus programs and they may say your "definitions" are corrupt/out of date. This is also a simple fix, all you have do is run your AV programs update option and everything should be fixed.

 

Double note : This may or may not fix your problem if you have other issues. If you have any trouble, post here and I'll do my best to help. If you purchased your HP from Best Buy, and are within your warranty/service plan, most stores(as far as I know) are offering to fix this for free as it was not caused by the user.

 

Anything else, please ask :smileyhappy:





If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.

I'm NOT an employee of Best Buy, or Geek Squad, none of my advice is to be taken as the official stance that Best Buy will take on your situation. My advice is just that, advice.
Unfortunately, that's the bad luck of any electronic, there's going to be bad Apples... wait that's a horrible pun.
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Adamtech
Posts: 5,632
Kudos: 363
Solutions: 239
Registered: 07-07-2009

Re: Blue Screen Errors on HP's And Some Dells

Kudos for the awesome writeup!

Adam

Best Buy Community - Retail, Americas

 

Forum Guidelines | Terms & Conditions | Community Guidelines | Blogging Guidelines

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RealGeorgeW
Posts: 5,864
Topics: 428
Kudos: 474
Solutions: 221
Registered: 02-12-2009

Re: Blue Screen Errors on HP's And Some Dells

[ Edited ]

Did it in one shot too :smileytongue: We've been fixing HP's left and right the past two days. I think I could do it in my sleep now.

 

Maybe having to write Operating Instructions in the military is finally paying off :smileytongue:





If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.

I'm NOT an employee of Best Buy, or Geek Squad, none of my advice is to be taken as the official stance that Best Buy will take on your situation. My advice is just that, advice.
Unfortunately, that's the bad luck of any electronic, there's going to be bad Apples... wait that's a horrible pun.
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Adamtech
Posts: 5,632
Kudos: 363
Solutions: 239
Registered: 07-07-2009

Re: Blue Screen Errors on HP's And Some Dells

I have been doing on the HP Support forum aswell as in my store.

Adam

Best Buy Community - Retail, Americas

 

Forum Guidelines | Terms & Conditions | Community Guidelines | Blogging Guidelines

*Remember to mark your questions solved and click the star under the user's name to show your thanks!

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RealGeorgeW
Posts: 5,864
Topics: 428
Kudos: 474
Solutions: 221
Registered: 02-12-2009

Re: Blue Screen Errors on HP's And Some Dells

As a side note, the update that causes HP's to crash has been completely removed from Windows update, so if your HP is still running fine, then you'll be ok :smileyhappy:





If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.

I'm NOT an employee of Best Buy, or Geek Squad, none of my advice is to be taken as the official stance that Best Buy will take on your situation. My advice is just that, advice.
Unfortunately, that's the bad luck of any electronic, there's going to be bad Apples... wait that's a horrible pun.
Please use plain text.
Valued Contributor
BBBob
Posts: 1,352
Registered: 01-17-2009

Re: Blue Screen Errors on HP's And Some Dells

Great write up George and I am sure that will help alot of other people as well. 

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Jason-BBY
Posts: 2,205
Topics: 190
Kudos: 13
Blog Posts: 15
Solutions: 476
Registered: 09-19-2008

Re: Blue Screen Errors on HP's And Some Dells

Still having trouble?  Geek Squad® now has an official write-up, which you can see here:

http://www.geeksquad.com/intelligence/blog/blue-screen-of-death-bsod-issues-with-vista-x64-sp1/

 

Cheers,

 

Jason

Community Analyst

Best Buy® Corporate

Jason|Community Analyst | Best Buy® Corporate
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Valued Member
justinfcoffey
Posts: 61
Registered: 09-05-2009

Re: Blue Screen Errors on HP's And Some Dells

RealGeorgeW -

 

The update was set as a "Recommended" update on Windows Update on a New PC Set-Up I performed at 7pm yesterday (09/05) so it still is out there. It's just a required update like I think it previously was. It was a HP dv7-1246dx or whatever that model is.

 

Downloading and installing Windows Vista SP2 is the only true fix other then manually hiding the BSOD-causing update in Windows Update.



Agent JC | Counter Intelligence Agent | Viewpoint Committee Member | Layaway Development Team
Geek Squad® Precinct, Best Buy® #404 | Southfield, Michigan, USA

"Satisfaction does not come with achievement, but with effort. Full effort is full victory." - Mahatma Gandhi

Did you know Best Buy® is starting to offer Layaway in select locations?
Ask your local Best Buy's Leadership Team if they are participating!

DISCLAIMER: Although I am a Geek Squad® Agent, any post(s) I make on these forums are NOT to be viewed as an official Best Buy® answer or reference.
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RealGeorgeW
Posts: 5,864
Topics: 428
Kudos: 474
Solutions: 221
Registered: 02-12-2009

Re: Blue Screen Errors on HP's And Some Dells

That's odd, I'll have to watch for it at work today. When we were fixing them, the update was "pulled" from MS update, so I'll have to see. :smileyhappy:





If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.

I'm NOT an employee of Best Buy, or Geek Squad, none of my advice is to be taken as the official stance that Best Buy will take on your situation. My advice is just that, advice.
Unfortunately, that's the bad luck of any electronic, there's going to be bad Apples... wait that's a horrible pun.
Please use plain text.
Valued Member
justinfcoffey
Posts: 61
Registered: 09-05-2009

Re: Blue Screen Errors on HP's And Some Dells

Ya, I think Microsoft's version of "pulled" is changing the update from Required to Recommended, that way Windows Update is not directly causing the BSOD by itself. The end-user will have to manually check the update to download and install it like I saw it on the customer's new PC.



Agent JC | Counter Intelligence Agent | Viewpoint Committee Member | Layaway Development Team
Geek Squad® Precinct, Best Buy® #404 | Southfield, Michigan, USA

"Satisfaction does not come with achievement, but with effort. Full effort is full victory." - Mahatma Gandhi

Did you know Best Buy® is starting to offer Layaway in select locations?
Ask your local Best Buy's Leadership Team if they are participating!

DISCLAIMER: Although I am a Geek Squad® Agent, any post(s) I make on these forums are NOT to be viewed as an official Best Buy® answer or reference.
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