10-01-2011 01:15 PM
I bought a 21.5" iMac from Best Buy 8 days ago and just noticed that it was still running 10.6.8, Snow Leopard.
Annoyed by this, I looked around the app store and stuff to see if OS X Lion was even downloaded or anything.
Then I get a notice about an available update - One that will upgrade me from 10.7.0 to 10.7.1.
The problem? I have to log into an account that doesn't belong to me, email@example.com
I called Geek Squad and they said I should be able to install Lion from my account then upgrade from there, but nope.
I have projects to work on and really don't want to have to leave my Mac there for them to work on. What can I do?
10-02-2011 10:37 AM
Hopefully someone on this forum will be able to help you, but Community Connectors don't work on the weekends. My big OS X Lion problem was different than yours. I also bought a 21.5" iMac from Best Buy, and did a happy dance when I found out that I could get Lion free based on my iMac purchase date. I only used Lion for about a week though, then rolled my iMac back to Snow Leopard. A small thing was that Front Row was gone in Lion, and I use that program every once in a while. No deal breaker though. What I really didn't like was the Auto-Save feature that has no way to be turned off. I would rather make the decision of when I want changes to a document to be saved, and not turn that decision over to my OS. Also, opening a text file that hadn't been opened for a while and having to click 'unlock'? That just seemed silly. Good luck with Lion if you want it and/or when you get it, but I'm sticking with Snow Leopard as long as possible.
10-02-2011 07:18 PM
Did you buy the Imac as an open box item? If so you should return it before the 30 days are up, as they did not properly format your computer. They will exchange or reinstall the OS for you. The community connectors will not be able to help you with this I am afraid as they would not know the password ether(its not policy for geek squad to set any passwords or activate any accounts) Also if there is a Mac rep there he/she can help you get lion on there.
Sorry for your troubles, hope this helps.
05-10-2012 10:01 AM