03-05-2012 10:31 AM
Bought a computer from Best Buy in July,2010. Bought it for $1,000. Just found out it has a virus and does not work. Also, they tacked on $345 in interest payments this month alone. So for a $1,000 computer, I'm going to wind up paying $2,200. VERY UNHAPPY with my best buy purchase and probably won't shop here anymore.
03-05-2012 11:15 AM
Viruses can come at any time.... especially after 18 months of use.
- What do you use for virus protection?
- How often do you update your signatures?
Also when was the last time you updated Java?
Viruses are a PEBKAC issue. Computers get infected by the user during them operating the machine.
About the interest accrued; it seems like you didn't pay off the promotional balance by the time it was due. The second page of the statement should have information on what the promotional balances are, when they expire, what date they must be paid off by to avoid acrued interest, and the amount of the acrued interest.
03-06-2012 12:21 AM
A virus infecting your computer is *YOUR* fault and *YOUR* fault alone...Best Buy, or no one else for that matter, bears any responsibility. If you did not keep all of your software up to date, install a reputable antivirus program and keep it updated, and stay away from websites and programs (like file sharing sites) that will infect your computer, then it is your fault. Not Best Buy's. Not the fault of the computer manufacturer. Not the fault of anyone but *YOU*.
If you had $345 in interest charges alone this month, then you must have been making minimum payment during the interest free period, and also making additional purchases, leading to high dollar amount owed on the card. Again, it was your responsibility to understand Best Buy interest rates, how they apply to your account, and to be responsible in managing your card so that you don't incur such high interest payments. You acknowledged that you understood the interest rate when you signed the applicaton for the card and accepted it (even if you did so electronically). It is not Best Buys fault that you have such a high interest payment. It is yours.
So, in light of all of that, I fail to see what your complaint or problem is.
Oh, and by the way, even if you do stop shopping at Best Buy, you won't be missed. The money you "would have" spent there will not be missed. You are a tiny drop into a very, very large bucket.
03-08-2012 10:31 PM
To the original poster:
You have two topics that should be split into one.
In the case of a virus on your computer : It happens now and then and that's why Best Buy offers you virus protection for sale at the time of your computer purchase. Many people choose to do this because the paid software solutions offer more comprehensive coverage and protection then the free stuff out there. A virus is generally your responsibility not to get, because of the nature of the internet. Always download important Windows Updates and install them as soon as your computer tells you the updates are ready. And consider installing a free solution such as Web Of Trust, Mcafee Siteadvisor, etc, to tell you what is safe to visit and what is suspect when it comes to using the search engines and social networks.
In the case of your charge account issue : This forum really is not setup to handle issues of that caliber , either call the bank that issues your charge account, or post a seperate issue in the customer service area and let a community connector know that your having problems so they can look into it for you.
03-09-2012 09:33 AM
Either you are completely stupid or a troll. I would say number two if this was reddit.
03-12-2012 10:51 PM