06-21-2010 04:44 PM
I wanted to post this here as I have learned this Laptop was only available from Best Buy and servicable by them.
Here is a copy of posts on ASUS' forum:
What, where, how do I find out what our K60IJ Notebook has for a wireless adapter??????
I opened a case 4/4/2010 about the above issue and on 4/7/2010 I got this reply (I am not sure if this is a quick or slow time to respond - in my eyes EXTREMELY SLOW)
*Product Type : Notebook
*Product Model : K60IJ
*Product S/N : xxxxxxxxxxxxxx
Place of Purchase : Best Buy
*Date of Purchase : 2010/2/10
*Operating System : Windows 7 64bit
Wireless connection constantly dropping.
We have tried this on multiple wireless routers and have another laptop in the same location at the same time that never drops the connection.
Checking the above recommended K60IJ settings: (one thing I have learned helping novice to experienced people with computer problems. NEVER assume the can maneuver through the computer without the directions stating EXACTLY what the screens will look like and the words they will see, or better still, give screen shots, or you WILL be getting another call for help.)
Clicking (Windows 7 - information was given as OS to ASUS)
Device Manager-->Network Adapters-->Atheros AR9285 Wireless Network Adapter-->Advanced (tab)-->
The following properties are available for this network adapter. Click the property you want to change on the left, and then select its value on the right.
802.11b Preamble Long and Short or Long only
If this is where ASUS wanted me to make sure it was set to "AUTO", which it is by default, then what?
So what do you think I should do from here based on the directions sent from ASUS??????
So now based on the above fruitless effort I WILL be sending off ANOTHER submission to further clarify what EXACTLY ASUS means by the above.
Just to help others reading
We are using a D-Link DGL-4500 Xtreme N Gaming Router (with no special setup)Wireless Network SettingsEnable Wireless : Always
Wireless Network Name : XXXXX (Also called the SSID)
802.11 Band : 2.4GHz
802.11 Mode : Mixed 802.11n and 802.11g
Enable Auto Channel Scan : Checked (yes)
Wireless Channel : (grayed out because of next setting)
Transmission Rate : Best (automatic) (Mbit/s)
Channel Width : Auto 20/40 MHz
Visibility Status : Visible
Security Mode : WPA-Personal
WPA Mode : Auto (WPA or WPA2)
Cipher Type : TKIP and AES
Group Key Update Interval : 3600 (seconds)
We are also using a Linksys by Cisco WRT110 Wireless Router (with no special setup) for visiting guests. This Router is behind the above router in the network using it as the default gateway and DNS
Wireless Network Settings
Security Mode: WPA-Personal
Does ANYONE at ASUS or otherwise monitor this forum????
NOTE: After just plain giving up this happened!
Just to update everyone.
FYI: Support also noted whaen I asked about the Wifi problem that they have know issues with certian Anti-Virus softwares not allowing the Wifi to connect and are working on it. I do not have that issue...thankfully I could connect and re-connect and re-connect many times.
06-22-2010 11:20 AM
Welcome to the wonderful world of wireless, where a wireless adapter (looks like Azurewave NE-771) contains no identifying information about its chipset. The only way to identify the chipset is by plugging it into a PC.
It looks like you have the most recent released drivers for the Azurewave card, however you MAY (not guaranteed) be able to find newer "generic" Atheros drivers, depending on how much customization Azurewave did when designing the card compared to Atheros' reference design. This is often difficult, as most chipset manufacturers tell you to go to the card vendor.
So the manufacturing chain is something like:
Atheros (chip) -> Azurewave (card) -> Asus (system)
The most recent "generic" AR9285 driver I have been able to find so far is unfortunately a 7.7.x revision. (Although in the chipset -> card vendor process, Azurewave may have used their own revisioning system.)
06-22-2010 02:34 PM
Here is the update for today.
I took the ASUS K60IJ Laptop back to our local Best Buy today and learned a few things as I tried to return it for service:
1. They asked me if I had "CREATED" a restore disk? I said, "No I had not, Why?" Because it lloks like your hard drive is bad and if they replace it you will only get you laptop back with a new hard drive and nothing on it. It seems it is the customers responsiblity to create a restore disk so that it can be reloaded.
2. "I" will have to contact ASUS personally to get them to send me a restore disk so I can have the laptop work as it did when I purchased it.
3. The agent at Best Buy called a manager over to ask if they could replace the hard drive in the store. The manager then said, "Are you sure it is a bad hard drive?" the other agent said, "Yes, it has the same error message as the other ASUS just like it had they replaced the hard drive in. Hmmmm...sounds like a pattern developing here maybe? They discussed it a little more and wondered what size hard drive it had. I said, "If you boot the laptop up it will give you the model number of the failed drive on the error message". They then said if it is a 250 GB hard drive they may be able to replace it without sending it to who knows where.The clerk then entered all of the information into their system and said "It does have to be sent out".
4. I informed the clerk that I was not happy with ASUS support, the wireless issue and the now failed hard drive in less than 6 months. I told her that if I could return it I would gladly upgrade to an HP Laptop. She tried to return the laptop in the system and it would not accept it.
5. I am now without the $600.00 investment, which also does not include the frustrating times I just put it away as it would not stay connected to do my remote work.
6. I will have to contact ASUS for a restore disk that I was unaware I could create one (nice if you know what that means for future reference) and spend the extra time away from work and/or family resolving this issue and I sure it will COST ME to get this disk either delivered and/or for the actual disk.
Stay tuned my friends.
06-22-2010 02:39 PM
Hey thanks for the informative reply.
IF I had a laptop with a working hard drive and a restore disk I would try your suggestions.
I have an ACER I took Vista off of and then installed Windows 7 64-Bit Beta, which did resolve the driver issues. One being the wireless driver. When it had Vista I had a similar problem and was able to do just as you suggested and find a generic Artheos driver for it and it worked great. Which the ACER is still running like a top three years later.
Again thank you for the reply
06-24-2010 09:47 AM
Since Asus and HP (and everyone else) source their hard drives from the same manufacturers (WD, Seagate, Hitachi, Fujitsu are about all that's left - the rest got bought out by the previous four), there's no difference between any of them in hard drive failure rates. (Unless you get a workstation or server-class system that has the drive manufacturers' "business-grade" drives with extra testing and QC, such as Western Digital's Caviar RE series - not even sure if laptop variants of these exist.)
Given a choice between Asus and HP in terms of build quality, I'd pick Asus over HP any day (I own two Asus systems and they're great). HP is a mere shadow of their former selves in the post-Fiorina era.
All manufacturers have stopped providing restore disks as a cost cutting measure, so the user has to create them nowadays.
If you want warranty coverage, then yes, any machine has to be sent in to the manufacturer for repair. You can get the machine fixed faster by buying a new hard drive and installing it, but that won't be paid for by the warranty.