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New Member
Posts: 3
Registered: ‎08-27-2017

Wrong subwoofer put in vented box

I blew the speaker up. Thinking was my fault I asked costumer service my options. Since I didn't get protection plan I would have to send to company. so I bought a new subwoofer till I get hold of company. when I took the bad one out found it was a 4 ohm I ordered a 2 ohm. so I told them about. so there were going just exchange the speaker but when the manager ran the serial it was different then the box. so I have to wait till Monday to call kicker. so I'm being super nice to new sub turned down all the set to under half worried I going to blow that one. sure enough 1 hour later 2 sub blown. so now I have 2 speakers blown. I hoping the 4 ohm did wreck my new amp. I have bought all kicker products amp, sub, wiring kit, and a speaker that doesn't match your record. so I invested all this money and I have to wait to return 2 subwoofer cause I got the protection plan. Im lost do return the good stuff and take a 200 dollar lose for kicker put in the wrong box. I wish best buy would have taking are of this I feel worried cause best buy order the vent box shipped to best buy but I have to call kicker to figure it out. and paid for a expensive system that I can't listen to. any help would be great.

thanks
Regular Member
Posts: 44
Registered: ‎06-26-2017

Re: Wrong subwoofer put in vented box

Hi Tshilts87,

 

That is a pretty interesting situation to have there, after investing all that into the system to only have it blow not 1 but 2 speakers is no good. Thanks for joining the community and taking the time to post your concerns here. 

 

Was the install done by a best buy? Personally I know that the settings on the amp are not something to mess with based on just turning them up and down, the amp needs to be tuned. Could you possibly tell me which amp you purchased? Along with which kicker sub you purchased?

 

This information will help me determine a possible answer for you as to why they are getting blown. 

 

Thanks in advance.

***I am Tech Lead with Best Buy but I am not able to issue official responses. My posts are only here to help before an official response is offered by a Best Buy Social Media Specialist. The views that I post are my own and not that of Best Buy.***

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Registered: ‎04-18-2017

Re: Wrong subwoofer put in vented box

Hello tshilts87-

 

Knowing from working at Best Buy so long as a Geek Squad Autotech, there are many connections leading up to the amplifier and subwoofer which need to be installed correctly as well which can seem daunting if you have installed an amplifier before.  Our installers take the hard work out of getting that great aftermarket sound with many installations taking on average 2 hours for this job. 

 

I was able to locate a phone call placed on 8/26 about a similar situation regarding the protection light kicking on shortly after it was sounding really good.  The return process didn’t seem to go quite as planned and I’m not entirely sure why the serial numbers are not lining up with what we have recorded on file. 

 

With regards to the phone call, were you able to reach out to the store for any further assistance with this issue?

 

Respectfully, 

 

JJ|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎08-27-2017

Re: Wrong subwoofer put in vented box

kicker 600.1. 12 inch kicker
New Member
Posts: 3
Registered: ‎08-27-2017

Re: Wrong subwoofer put in vented box

yes kicker sending new speaker and I have appointment with geek squad September 14
Posts: 1,135
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Registered: ‎04-18-2017

Re: Wrong subwoofer put in vented box

Hello Again tshilts87-

 

Fantastic to hear!  I'm really excited to have you let our Geek Squad Autotechs work on your vehicle here soon.  If you have any questions in the meantime, don't hesitate to reach back out to us, here on the Best Buy forums!

 

Kindly, 

JJ|Social Media Specialist | Best Buy® Corporate
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