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Posts: 4
Registered: ‎02-27-2018

Remote Start Issue - Compustar not detecting locked doors

I have an issue with my Compustar - CS4202-S-KIT

 

When I lock the doors with the remote, it blinks red 3 times. The doors and hatchback appear to lock correctly, it is just giving me a weird error. I've verified that none of the doors/hatchback are open.

 

If I am in the car, start the car, stop it and then lock/unlock it, it will blink 1 green. If I open the door and close it, then I try to lock it again, it will blink red 3 times.

 

Any idea what could be going on here? All of the BestBuy's around here are booked until April and I can't get a tech on the line Smiley Mad

Posts: 2,416
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Registered: ‎04-18-2017

Re: Remote Start Issue - Compustar not detecting locked doors

Hello JohnNguyen90-

 

Welcome to the Best Buy forums!  I'm grateful you stopped by to ask us about your interesting situation that is going on with your lock commands.  With apologies, our installation bays, and our Autotechs would be the only ones that would be able to troubleshoot the situation at hand.  Call your local Best Buy to see if you could obtain a "drop" appointment.  Your installer would have more information on how a "drop" would work and if it is possible!

 

Realizing the wait time to get into a bay is quite a ways out, please accept my apologies for the delay.  If this was installed at a Best Buy feel welcome to visit any Best Buy in the nation to seek warranty work, with our Lifetime Labor Warranty!  I truly hope that you're able to get this situation figured out, but there would be to many possibilities to troubleshoot without actually having the vehicle in front of me to properly isolate and remedy.  

 

Thanks for stopping by to ask such a great question!  I'll be here if there is anything else I could assist with after you work with your Geek Squad Autotech!

 

Sincerely, 

JJ|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎02-27-2018

Re: Remote Start Issue - Compustar not detecting locked doors

Thanks! I tried schuduling one but they're saying I need the original paperwork from the auto bay. I have my online receipt through BestBuy.com but I don't think I received one from the initial installer. They said if I don't have it they have to charge me full price for fixing the issue... Is the lifetime warranty on work only applicable if I have a receipt? 

Posts: 2,416
Topics: 53
Kudos: 199
Blog Posts: 3
Solutions: 114
Registered: ‎04-18-2017

Re: Remote Start Issue - Compustar not detecting locked doors

Hello JohnNguyen90-

 

Thanks for writing back to me and I hope I'm able to assist you as best as possible with your great question!

 

Although not required anymore, the "yellow copy" would be the document that was signed before the installation took place originally.  The sheet would have everything from installer comments, products, warranty information, any vehicle damages, and signatures releasing the vehicle at the time of drop off and pickup.  These did use to be required for all warranty work, but we now record electronically as well.  

 

Send me your full name, phone number, email address, order number, the original Store Location, and the desired location for warranty work.  With this information I should be able to provide this to the store performing the installation as proof of purchase.  I'm hoping to escalate this to Autotechs directly so that we can get the car working as it should!

 

Click the blue button in my signature line below to send your information in a private message.  I'm truly looking forward to working with you soon!

 

Sincerely, 

JJ|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎02-27-2018

Re: Remote Start Issue - Compustar not detecting locked doors

Thank you, just messaged you
Posts: 2,416
Topics: 53
Kudos: 199
Blog Posts: 3
Solutions: 114
Registered: ‎04-18-2017

Re: Remote Start Issue - Compustar not detecting locked doors

Hello again JohnNguyen90-

 

I’ve received your private message and I’ve been working with some stores in your area to best assist you.  Your patience is greatly appreciated and know I’ll respond here shortly after I’ve collaborated with my teams! 

 

Locate the orange envelope in the top right hand corner to see my update I’ll be providing here soon!

 

Respectfully,

JJ|Social Media Specialist | Best Buy® Corporate
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