01-31-2017 10:35 AM
01-31-2017 12:04 PM
All of our remote starts will come with Geek Squad Installation packaged out with it, when you buy new. When you remove that unit completely and have a whole new system installed, installation cost will begin again for the new installation. I'm not sure how they got the $150 price, but that is the old price for the remote start w/keyless entry. The new installation charges for remote start or security w/locks is $189.99. If the techs are offering you the re-installation at $150 I would say that they are probably helping you out since they remember you and the situation that you are in.
With that said, I honestly wouldn't know what would be causing the vehicle to continue to act up only weeks after the installation of a "new" unit from Viper. That is a pretty strait forward car with pretty much every function is controlled via Data commands *(no connection). Before the removal of the remote start, have you had one of our Autotechs diagnose this before recommending it to be removed?
If you are experiencing start and stop issues with the vehicle itself when you are just using the key to start it, or experiencing anything after you shift out of gear, it would be a good option to get the vehicle looked at. If you are experiencing these symptoms during remote start before you enter the vehicle and shift into gear, then that should be troubleshooted to figure out the problem. We carry 2 brands so if for some reason Viper is causing some issues (honestly never heard of this besides once every 2-3 years) I would recommend switching to Compustar.
Compustar has all the same options and will work almost identical to the Viper unit, but without a proper diagnosis as to why the vehicle is acting up, I don't think brands will matter much since they are using the same outputs. If they are continuing to blow fuses at the main ignition harness of the Viper, there is a document that we have for these vehilces with higher current going through their Civic ignition harnesses. If any of these fuses are to go, then you will have a no start symptom. Let me know with a little more detail what the symptoms are and when you are experiencing them and I may be of further assistance.
Sorry for the troubles that you are dealing with trying to get this unit installed. The Autotech is correct that 90% of the remote starts functionality and longevity of life is the installation. That is why I am shocked to hear that you are experiencing the same symptoms with this "new" viper unit that was purchased from us. Either way, thank you for the time that you took to join and write with the Car, Marine, and GPS section!
01-31-2017 12:18 PM
01-31-2017 12:43 PM
No, thank you for the quick updates, they definitely help me establish a bit more of a basis to be of more assistance. In this instance since it is just the remote start that is acting up, I would highly recommend just visiting this other store to have it troubleshooted to find the culprit. It sounds to me like it has something to do with the remote start, and as such our techs are trained to diagnose, and if time allots, fix the issue.
Depending on the module also there has been some updated firmware that not only does even more functions via Data, but also gives the customer the ability to use their OEM keyless entry that is built into the key. That new feature is pretty stellar since the buttons used to be obsolete when remote started. All I can ask for is your continued patience until the store is able to take a closer look into this for you. Since you probably scheduled this in their books as a "removal" you may want to call that store where you sheduled the appointment and see if they have sooner time slots for a warranty check.
If that is the same time frame as your appointment, please understand that this is still the busy time of year for our Instalaltion Bays. Do not hesitate to let me know if I can be of further assistance, but ultimately the Geek Squad Autotech at your local installation bay or different Best Buy will be of much better assistance when you take your car in. Best of luck!