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Visitor
Posts: 3
Registered: ‎05-24-2018

Picture Frame Unable To Display Photos

10" Digital Photo Frame w/ IPS Panel

Model NS-DPF10WW-17

 

I loaded about 80 photos onto a USB drive. It wasn't long before I noticed that many of them were not coming up in the randomized rotation. I tried browsing the thumbnails, and nearly 75% of the files show up as black boxes with a red question mark. The frame doesn't appear to be able to read these files. Why is this, and how can it be corrected?

 

All the of the files are JPEG files, and are well under the maximum supported resolution. 

The drive is formatted in FAT32, as recommended by the User Guide.

Posts: 8,327
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Registered: ‎09-29-2008

Re: Picture Frame Unable To Display Photos

Hello huguel6,

 

Welcome to Community@Insignia! 

 

Generally speaking, the only reason I can think of where your images would not display is if they are not in standard JPEG format despite the file extension. What software was used to create the image files? As a troubleshooting step, have you tried using another FAT32 formatted USB flash drive?

 

Regards,
John
Insignia Support
 

John|Social Media Specialist | Best Buy® Corporate
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Visitor
Posts: 3
Registered: ‎05-24-2018

Re: Picture Frame Unable To Display Photos

The photos were originally captured via iPhone and android phones, along with a Canon Powershot. They were uploaded to my PC and then to the USB drive. At least some of the images are displaying from each of the sources, but some are also missing from all of them.

I will format and test another drive, but this one was brand new - purchased with the frame for this specific purpose.
Posts: 5,325
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Registered: ‎11-30-2015

Re: Picture Frame Unable To Display Photos

Greetings huguel6,

 

Did you have a chance to try the suggestions John had made over the long weekend? We look forward to your reply to see how we might be of further assistance if that those suggestions don’t resolve the issues at hand.

 

Kindly,

 

Mariah

Insignia™ Support

Mariah|Social Media Specialist | Best Buy® Corporate
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Visitor
Posts: 3
Registered: ‎05-24-2018

Re: Picture Frame Unable To Display Photos

I would have needed to purchase another USB drive to test it, so I decided to return the unit rather than spend time troubleshooting.

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Posts: 5,325
Topics: 85
Kudos: 251
Solutions: 248
Registered: ‎11-30-2015

Re: Picture Frame Unable To Display Photos

huguel6,

 

Thank you for sharing that outcome with us. It’s our sincere hope that even if you didn’t purchase an Insignia Photo Frame that you did find one that fits your needs best. Have a great rest of your week!

 

Kindly,

 

Mariah

Insignia™ Support

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!