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Visitor
Posts: 2
Registered: ‎01-12-2018

Photo frame NS-DPF10WW-17

My photo frame was working fine until the screen suddenly dimmed. The screen gets darker and darker. At this point I can barely see the photos. How should I troubleshoot this?
Posts: 8,502
Topics: 386
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Registered: ‎09-29-2008

Re: Photo frame NS-DPF10WW-17

Hello Ntlacina83,

 

Welcome to Community@Insignia!

 

If you haven't already, try power-cycling the TV by turning it off and unplugging it for several minutes. This should serve to reset the TV hardware.

 

If the problem persists, your TV will likely need repairs. You can pursue service by carrying your TV in to your local Geek Squad. You can schedule an appointment by visiting We're Here to Help and selecting "Make a Reservation" under "Getting Help is Easy."

 

Regards,

John

Insignia Support

John|Social Media Specialist | Best Buy® Corporate
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Visitor
Posts: 2
Registered: ‎01-12-2018

Re: Photo frame NS-DPF10WW-17

Thank you for the response John. This is for a an Photo frame though, not a TV
Posts: 8,502
Topics: 386
Kudos: 567
Solutions: 357
Registered: ‎09-29-2008

Re: Photo frame NS-DPF10WW-17

Hello Ntlacina83,

 

I apologize for my error. 

 

Please try power-cycling the frame and if unsuccessful, please visit your local Geek Squad.

 

Regards,

John

Insignia Support

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!