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Visitor
Posts: 2
Registered: ‎08-10-2014

Cannot detect DPF7G Media Display in USB

Must have been an application failure on the device itself.  Does anybody know how to restore to default or where can I send to restore?

 

Thanks!

Visitor
Posts: 56
Registered: ‎06-20-2014

Re: Cannot detect DPF7G Media Display in USB

Hello calayc01,

 

Welcome to Community@Insignia™!

 

You can restore it to factory settings from the set up menu. The set up menu should appear when you press the menu button on the remote. Are you able to view the set up menu? 

 

Regards,

 

Maria

 

Insignia™ Support

Visitor
Posts: 2
Registered: ‎08-10-2014

Re: Cannot detect DPF7G Media Display in USB

Hi Maria, 

 

I cannot go to the menu as the screen is stuck to Loading... 

 

Thanks!

Visitor
Posts: 1,414
Registered: ‎07-21-2014

Re: Cannot detect DPF7G Media Display in USB

Hello calayc01,

Thank you for responding!

If the unit is stuck on the loading screen, from the time it's turned on, that actually implies that the unit is unable to load the Operating System. If that is the case the unit will need to be replaced, due the cost of repair being more than the cost to replace. You can check with the Geek Squad desk to see if they can reinstall the Operating System, but unless the unit is under warranty there would be a charge applied.

Regards,
Jon
Insignia™ Support

Visitor
Posts: 1
Registered: ‎01-07-2015

Re: Cannot detect DPF7G Media Display in USB

Has there been any news about how to upload/reset the OS? 

Highlighted
Visitor
Posts: 1,414
Registered: ‎07-21-2014

Re: Cannot detect DPF7G Media Display in USB

Hello superhector2000,

Welcome to Community@ Insignia™!

Because all Warranty Servicing was handled through Geek Squad, that is who you would need to contact to find out if that software is still available. Because the unit is outside of warranty, if the software is still available, there may be a charge to have that reinstalled on the device.

Regards,
Jon
Insignia™ Support