Cameras & Camcorders

[captgeo]

I have a olympus 1030sw and overall its a great camera.  I noticed however that when i play back video, the audio "clicks" very often.  i tried several different memory cards and all produce the clicks.  I have even taken it in the the "geek squad" for repairs.  it came back doing the same thing.  do they even test it at the repair facility?   i am going to take it back again for "repair".  all they did "per the return form" was clean it.  how many times do i have to take it back before the lemon replacement kicks in?  I am not going to be happy when i have to wait 2 weeks again for it to come back only to find out that it clicks again!!!!

[Allan-BBY Community Connector]

Hey captgeo,

I was sorry to hear you camera came back from repair with the same issue, and I can understand being frustrated with this. When you ask how long before the lemon replacement kicks in, I assume that you are referencing the no lemon policy of a Performance Service Plan (PSP). If the camera that is covered by a PSP has three qualifying repairs, and a diagnosis by an authorized service technician says a fourth qualifying repair is needed the PSP should replace the camera. A qualifying repair is when a part other than an accessory is replaced on a product, and due to this part replacement the product is determined to be repaired by the authorized service technician repairing the product.

Without actually hearing the problem with the sound it would be hard for me to make a guess as to what is causing it, but I will say that sound has never been a strong suit for consumer level Olympus cameras. In fact I will say that digital still cameras are not made to shoot high quality video, and if video is important to you I would suggest getting a camcorder. Generally speaking the mic on digital still cameras will just not perform nearly as well as the mic on a camcorder.

I absolutely love the entire Olympus SW series cameras, and recommend them highly for anyone needing a durable point and shoot camera. If you need my personal attention in the repair of your camera send me a message, and I will do what I can.

Thanks for posting,
Allan
Community Connector
Best Buy® Corporate