12-28-2009 09:16 AM
On two separate occassions I copied photos from a USB drive onto the digital frame's internal memory. Both times the photos disappeared from the internal memory after I turned the frame off and back on.
Has anoyone else had a similar problem? I called customer service yesterday and they said that you aren't able to put photos on internal memory, but I don't think that is correct.
12-31-2009 12:03 PM
Any digital photo frame that has internal memory (not all of them do) should allow you to permanently save your images to the frame. Without knowing the exact model number of your frame it would impossible to say exactly what is causing this to happen.
There could be a defect in the frame, but it also could simply be a setting on the frame. If there is a defect in the frame it would be covered by the manufacturer's warranty, and most Insignia digital photo frames come with a six month parts and labor warranty.
If you are still having this issue, and you need assistance on this, I encourage you to reply to this message with the model number of this frame. You could also try posting on Insignia's forum where you should be able to get a resolution to this from a product specialist.
Thanks for posting,