Cameras & Camcorders

[gxn]

Hello guys. I just received Canon 5d mark ii + 24-105mm lens kit in the mail couple of days ago. It's an amazing camera that will help to improve my work. I didn't want to use the camera until I received the screen protector and the UV filter to make sure that the camera is well protected.  (My previous SLR ended up having so many scratches on the LCD screen)

So today I received the screen protector. I was cleaning the Lcd screen to install the protector and I realized that there is a dust inside of the LCD screen. I didn't even use the camera more than to see if it functions right. It's totally visible. 

I was wondering if anyone had this problem with their brand new camera ?!?! 

I know there is an option to exchange the camera since it's in the return/exchange period but I really don't have time for this. I have photo shoots coming up and I really can't be without my camera more than couple of days. Unfortunately they don't have the kit in any of Bestbuy location in Los Angeles area that I can go in and exchange.  They will ask me to return the camera kit to a Bestbuy location and wait for them to credit my Bestbuy card (which will take 3-4 days - and i don't have enough credit limit to buy another one right away and be patient for them to give me my money back ) and replace an order online again.

Any advice appreciated...

Thanks  

[deusexmachina Valued Contributor]

Unfortunately, cameras are not assembled in clean rooms which means that getting dust or even hair in the components is not all that rare. Most of the cameras with these issues are caught during the quality checks, but obviously, some get through. To be honest, the dust isn't going to do anything other than annoy you until you get your first scratch and smudge on the LCD cover and then stop noticing it. It won't show up on your pictures so it doesn't really matter. However, you're more than welcome to exchange it if you get the time to do so.

[gxn]

First of all. Thank you for your reply. I actually realized couple of other things that made me suspicios that this camera was used before. Of course i might be wrong however - the package shipped from Bestbuy Return center + loose diopter adjuster knob before than even touching it + having dust inside the lcd screen + hair and dust inside the lens - made me really uncomfortable keeping this camera.

Don't get me wrong, I love Best Buy. I've been shopping from Best Buy for years. I have been purchasing many things every year and I really do trust them.  That's the reason why i didn't mind to have Greek Squad 3 years extended waranty package with my purchase. However spending almost $3500 for a top of the line camera and not having it flawless from the first day made me a little disappointed. That's all.. 

I will be going to Best Buy later today and return the camera. I am just hoping that they can refund the money to my card in couple of days so i can place an order for a new one. Even better if i can return the camera and they can place an order from the store for me.. 

Thank you so much for your reply again... 

[bajarider]

I had the same issue with my IPad there was dust inside the glass. They took it back right away with no issues. You shouldn't have a problem returning it.