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New Member
Posts: 2
Registered: ‎10-09-2018

"Delivered" but Didn't Receive

Hi, I was expecting a package to arrive on October 9th via USPS. When the mail arrived, I immediately went out to get it but wasn't part of the mail on that day. Even looked around the mailbox and front door a few times, nothing. The status says it was delivered, but didn't show up to my door. Even waited a day to see if it turned up or I gotten any notification regarding my package, nothing.

I highly suspect it was sent to the wrong house by carrier error (despite the shipping address I gave is correct, and I checked several times). USPS is only telling me vague information of where it was delivered (city, state, and zip--which is correct) but doesn't tell me anything else.


I was wondering if Best Buy has any information of where exactly it was delivered to by the USPS and/or any other options I may have to remedy this problem?


Thanks in advance!

New Member
Posts: 2
Registered: ‎10-09-2018

Re: "Delivered" but Didn't Receive

Still need some help with my missing package.

Posts: 10,553
Topics: 118
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Blog Posts: 20
Solutions: 492
Registered: ‎01-03-2013

Re: "Delivered" but Didn't Receive

Hi there bluepaw, 

Welcome to the forum and thank you for reaching out to us regarding your missing package! Anxiously awaiting for a shipment is why I tend to shop in store. I can get so impatient even if I have the fastest shipping method available! 

With that said, I can imagine you were even more anxious once you went out to grab your package, but didn't find it. I would be happy to take a closer look at this, so I am sending you a private message. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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