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New Member
Posts: 1
Registered: ‎07-12-2018

Yes I too now have the "unable to verify identity so items cancelled problem"

I have had three orders cancelled with 2 different credit cards.  Credit cards authorized sale then Best Buy cancelled orders.  This is so frustrating!  What Identity process does Best Buy use because they cant seem to explain this to me on the phone.  I certainly could use some help here!

Posts: 1,122
Topics: 8
Kudos: 85
Solutions: 58
Registered: ‎10-19-2017

Re: Yes I too now have the "unable to verify identity so items cancelled problem"

Hello southernp,

 

Welcome to the forums and thank you for posting!

 

Thank you for choosing us for your purchase, and taking the time to reach out to us for further assistance.

 

Orders may cancel for different reasons sometimes. It could be that the purchase does not meet BestBuy.com’s Conditions of Use. This may happen when using a non-residential address for shipping. I am more than happy to look into this for you.

 

Please, send me the order numbers, your full name, address, phone number, and e-mail address connected to your BestBuy.com account. To send it, click on the “Private Message” button next to my signature. I look forward to hearing from you.

 

Regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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