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Posts: 1
Registered: ‎08-28-2018

Where is my order?

It has been five days since I place my order for and it still say preparing. Why is that? Where is my package and how long does it take for ups or other mail carrier to pick it up.

Posts: 2,273
Topics: 17
Kudos: 193
Solutions: 115
Registered: ‎11-29-2016

Re: Where is my order?

Good afternoon WilliamHerr,


Welcome to our forums.  As someone who tends to keep an eye on the tracking numbers of my packages right until they arrive at my doorstep, there are few things more troubling than seeing your order remain in a preparing stage for an extended period of time.  With that said, I’ll be happy to research the order in question further, and offer any additional insight I can.


I’ve been unable to locate your order using the information you’ve provided upon joining our forums, so for me to review the order you’re waiting for, I’ll need to gather a few pieces of additional information from you.  Most of this information is private and we’ll want to keep it out of the public view of our forums, so I’ll be sending you a private message in a bit to gather what information I’ll need.  To read my message, you’ll want to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.


Speak to you shortly,

SeanM|Social Media Specialist | Best Buy® Corporate
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