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New Member
Posts: 4
Registered: ‎03-16-2017

Still cannot place orders after following instructions

I am still unable to process any orders it has been months and when i call support i get disconnected after how many freaking times i get transferred. Does anyone have a solution for this, and yes i have tried multiple devices, browsers, you name it and still get shot back to cart when i try to finalize payment.

Trusted Contributor
Posts: 4,109
Registered: ‎02-25-2013

Re: Still cannot place orders after following instructions

Have you done something ilegal in the past that has your accounts flagged?

 

Do you have a really bad credit history?

 

Have someone else try to place an order from your device with their account.  if they can do it then it is something about you.

 

Are you trying to place the order from outside of the US or Canada?

 

Are you trying to use in International Card?

 

Do you have a history of repeated returns?

 

 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
New Member
Posts: 4
Registered: ‎03-16-2017

Re: Still cannot place orders after following instructions

Non of the above
Trusted Contributor
Posts: 4,109
Registered: ‎02-25-2013

Re: Still cannot place orders after following instructions

Did you contact your credit card holder to make sure they are not automatically declining all your best buy purchases in an ill favored attempt at security?

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Posts: 8,074
Topics: 93
Kudos: 261
Blog Posts: 19
Solutions: 309
Registered: ‎01-03-2013

Re: Still cannot place orders after following instructions

Hello AlfieRoach - 

Welcome to the forum and thank you for reaching out to me! It sounds like you've been having trouble placing orders with us, not because they get cancelled, but because before the order can be submitted you are redirected back to your cart. I'm truly sorry for any trouble this may have caused you. When having trouble with your cart and the checkout process, I would encourage you to follow the process below precisely. 

 

•    Sign out of your BestBuy.com account in all browsers on all computers and mobile devices, and the Best Buy app on any mobile devices (it is imperative you are logged out of all devices). 
•    Clear your browser cache, delete temporary internet files, and cookies.
•    Close all open browsers and mobile apps.
•    Relaunch your browser and navigate to BestBuy.com (this step will be most effective using your computer).
•    Add item(s) to your Cart.
•    Sign in to your account at checkout. Remember: you needn't complete the purchase.
•    Navigate back to your Cart to edit or remove items
•    Some customers have success ordering through the mobile app, which then clears their cart issues
•    Some customers have success deleting our mobile app, then reinstalling it and using the mobile app to clear their cart or order.
 

With that said, I see that you were actually successful in placing an order yesterday. If you're still in need of assistance, please let me know. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎03-16-2017

Re: Still cannot place orders after following instructions

I have a Bby cc linked to the account, I did also have to merge my accounts last year
New Member
Posts: 4
Registered: ‎03-16-2017

Re: Still cannot place orders after following instructions

I placed an express lane order yesterday at a physical store and I have done all those steps already and I still have yet to be able to make any Bby.com purchases
Highlighted
Posts: 8,074
Topics: 93
Kudos: 261
Blog Posts: 19
Solutions: 309
Registered: ‎01-03-2013

Re: Still cannot place orders after following instructions

Hello again AlfieRoach - 

Please know that upon further review of your account, I found some parts of our system still reflected one of the memberships that were merged into your now primary membership. I've ensured this has been updated. 

Please try following the steps above again, and let me know if you continue to still have trouble! 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!