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Posts: 1
Registered: ‎09-13-2017

Says order delievered but have not received anything.

I ordered an item off bestbuy.com over a week ago and it had tracking on it through ups. Last thursday it said it was delivered but we recieved nothing.  My wife was home all day and no knock or door bell. I'v checked both doors, mailbox, and checked with the neighbors.

 

On another note, I've tried using the chat feature on your website and it keeps saying the chat is closed and I need to try during normal business hours (7 days a week, 8 AM to 2 AM) I've tried several times during those hours and I can never get it to work.

 

Thanks

 

Posts: 7,329
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Registered: ‎09-29-2008

Re: Says order delievered but have not received anything.

[ Edited ]

Hello tooncinator,

 

Welcome to our Community. There's nothing quite so disappointing as having a shipment go astray. I was discouraged to hear you've had this occur and i regret any inconvenience to you.

 

As regards using the chat feature on our website, please ensure your browser has pop-ups enabled or chat may not work. You should be able to make this adjustment through your browser settings for the BestBuy.com domain.

 

I have some information for you about your order, so please watch for a private message from me. To check your forum inbox, ensure that you have signed in with your user name and password, then click on the envelope icon in the top right of this page.

John|Social Media Specialist | Best Buy® Corporate
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