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Posts: 1
Registered: ‎03-18-2017

Received Incorrect Item Help

Hello, I recently placed an order on and I received a different item than the one I ordered. I filled out the return form and returned the incorrect item through the mail. The tracking information shows it was delivered back almost a week ago and I have not since heard anything regarding the status of it. Any help would be appreciated.


Thank you.

Posts: 8,012
Topics: 311
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Registered: ‎09-29-2008

Re: Received Incorrect Item Help

Hello bryanstark06,


I try to be a patient person, but one of the places where I have reduced success is when waiting for a refund. I'm sorry to hear that you haven't heard anything from your returned shipment and I regret any inconvenience to you.


I'd like to look into your situation, but I was unable to locate your order using the information you provided when you registered for our Community. If you will please send me a private message that includes the following, I’ll do my best to help:


  • Your full name
  • Your telephone number
  • Your order number
  • The tracking number for your returned shipment


To send me a private message, please click the button labeled "Private Message" in my signature below. I look forward to hearing from you.



John|Social Media Specialist | Best Buy® Corporate
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