11-14-2015 11:12 AM
"Canceling Your Order
Or, if you checked out as a guest, go to Check Your Order Status and enter your order information. Click on the order number and select the items you'd like to cancel.
Note: Items cannot be canceled online if they have already been processed for shipping, home delivery or store pickup. Pre-orders for digital PC games cannot be canceled within seven days of release.When You Can Cancel an Order
The timeframe for canceling an order depends on its delivery method.
Scheduled Home Delivery
A) Pre-orders placed 5 days or more from release date
B) Pre-orders placed fewer than 5 days from release date:
(e.g., music, movie and game downloads)
Cancel within 30 minutes of placing the order
Cancel any time
Cancel any time prior to the day of scheduled delivery
Cancel any time while product is still on backorder
A) Cancel any time while product is still on pre-order, regardless of shipping method
B) Cancellation within 5 days of release date depends upon shipping method chosen:
If canceling an item means your order is no longer eligible for a promotion or a quantity discount, your order total will be recalculated and credit card charges may apply.
However, if an item from your order is canceled by us for any reason and you have already received your promotional or discounted item, the promotion or discount will remain in effect.Special Orders
You can cancel or return Special Order items, and you will be refunded 85% of the original purchase price. Special Order items are items not generally carried by Best Buy and/or which require that an order be placed directly with the manufacturer or distributor. The item ordered is then sent from manufacturer or distributor to Best Buy and then to customer.Custom Orders
Custom and personalized orders made specially for you are non-returnable. Custom Order items are items where a customer has requested specific attributes (e.g. finish, color, size) or where a manufacturer builds only to order.Canceling Cell Phones with Service Plans
When you place an online order, we authorize your credit card to make sure sufficient credit is available. A hold is placed on funds equal to your order total until the order is fulfilled.
If you cancel an order, the time required to remove the authorization is determined by the financial institution that issued your card. Here are estimated timeframes for some common payment methods:
Debit or check cards
Visa or MasterCard
Best Buy Credit Card
If you cancel an order that was paid for with a gift card, the purchase amount will be credited to your gift card within 30 minutes of the cancellation. If you no longer have the gift card, call us to request a new one."
11-17-2015 09:20 AM
Welcome to the Best buy forums and thank you for reaching out to us with your concern.
Placing an order online can be a great way to order things, but it’s understandable that things come up that would require us to make modifications. I’d be more than happy to see if I can assist you with this.
As jmichael22 mentioned, you can always cancel your order by viewing its status on BestBuy.com, but we can always help you as well. Using your email address, I was able to find your order and can see that you were able to have it cancelled on Saturday. I am very glad to see this was taken care of for you.
Please do not hesitate to let us know if there is ever anything else we can assist you with in the future!
Have a great day,
|Emily|Social Media Specialist | Best Buy® Corporate|
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