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Posts: 5
Registered: ‎03-20-2017
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Re: Broken TV out of Box

I recently purchased a lg smart tv from Best Buy.com. The first tv they sent me the tv screen was cracked the second tv they sent he screen is also damaged. My tv was suppose to be geek squad certified excellent condition. I called to see if I could have the problem taken care of and was told they could not replace my tv I haven't even had my tv a week I'm never shopping here again
New Member
Posts: 5
Registered: ‎03-20-2017

Re: Broken TV out of Box

Any options ?!
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Registered: ‎10-10-2012

Re: Broken TV out of Box

Hello Barbaraalv,

 

Welcome to the forum. Buying a new TV is always exciting but it would be very upsetting to receive not once, but twice, a TV that was damaged, and I'm very sorry if this has happened to you. I would be happy to see if I can help. 

 

Using the e-mail you registered on the forum, I was able to locate your information, and will be partnering with the store that it was delivered from. I'll follow up with you once I have more information in about 24 to 48 hours. In the meantime please do not hesitate to let me know if you have any questions or concerns. 

 

Thank you for posting here on the forum, and I'll be in contact soon, 

Maria|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎03-20-2017

Re: Broken TV out of Box

I called Best Buy.com the only choice I have available is to take my item to the store. I actually called a local Best Buy and they said they didn't undertand why bestbuy.com would tell me to take my product to them if they have the second tv they sent marked at 0.00 so it is not possible for them to help. They also will not be able to exchange my product for the same tv I would have to pay extra for the same exact tv.I bought the tv while it was on sale!! So now that it is not on sale I can't exchange my tv for the same tv without payingBecause someone damage my tv during delivery? So I have to pay for there mistake! That's unfair ! I've already spent enough gas money and my time dealing with this and all they can tell me is I have to pay more money for a damaged tv they sent me ! 😡
Posts: 2,246
Topics: 46
Kudos: 74
Blog Posts: 5
Solutions: 99
Registered: ‎10-10-2012

Re: Broken TV out of Box

Hello Barbaraalv,

 

Ariel from our store in Waterloo should be contacting you in regards to this issue. It looks like they might have a replacement in Avon. You are also welcome to call the store and ask for him. Please let me know if you have any troubles contacting them. 

 

Thank you,

 

Maria|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎03-20-2017

Re: Broken TV out of Box

Thank you so much for resolving the problem Ariel was a big help 😊
Posts: 2,246
Topics: 46
Kudos: 74
Blog Posts: 5
Solutions: 99
Registered: ‎10-10-2012

Re: Broken TV out of Box

Hello Barbaraalv,

 

Thank you so much for the update. I'm so happy to hear the issue was resolved, and I hope you enjoy your new TV!

 

Best, 

Maria|Social Media Specialist | Best Buy® Corporate
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