12-21-2016 08:03 PM
Same issue here. Spent 45 min on the phone with support, they told me to go into a Best Buy store. Went to a store and they told me they couldn't do anything. I have a print out and screenshot of the promotion page showing the details.
01-16-2017 10:01 AM
Hello username123 -
Our apologies for the lateness of this reply. This holiday has been especially busy for us on the forums and we’re doing everything we can to catch up as quickly as we can. Your concerns are of great importance to Best Buy and we want to make sure that you’ve received a response to your post and offered any assistance we can provide.
We understand that by now you have likely sought assistance via one of our other channels, and your issue has likely been resolved. If this is not the case, please feel free to reply and we’d be happy to look into it for you to assist however possible.
Thank you for posting!
|Tasha|Social Media Specialist | Best Buy® Corporate|
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