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New Member
Posts: 5
Registered: ‎02-06-2018
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Pre Order PayPal

Hi there,

I recently made a pre order purchase for a game that won’t come out until November using the PayPal option. I was charged in full to my bank account and has still been on there for over a month. My Paypal account shows that the transaction has been completed. I know how Best Buy’s service is with charging at first for a few days and then refunding, then charging until just before the item comes out. I was wondering if using the PayPal method is suppose to work in the way of me being permanently charged through my bank account?

Thank you in advance.
Posts: 5,076
Topics: 80
Kudos: 253
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Registered: ‎11-30-2015

Re: Pre Order PayPal

Hello VancyPants,

 

Pre-ordering is a great way to ensure that you snag a copy of some highly sought after games, or steelbook movies. Thank you for choosing Best Buy for your pre-order! I’d be happy to help you answer your question regarding your payment.

 

As noted in our Entertainment Pre-Order FAQs  it states that you will not be charged at the time you place your pre-order, and your credit card will be charged when it would be shipped. However, placing your order using PayPal or a Best Buy gift card are an exception to this process. PayPal and Best Buy gift cards are charged right away since there isn’t an authorization process. Please let us know if you have any other questions, or concerns that aren’t addressed in the FAQ noted above and we’d be happy to help you answer those too!

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎02-06-2018

Re: Pre Order PayPal

Thank you for the reply. I didn’t see anything that mentioned PayPal or Best Buy gift cards on the Entertainment Pre-Order FAQs. I guess I just wanted to ask one more thing to be sure that I understand it. Now that I have used PayPal to purchase and it shows up as a permanent charge, I shouldn’t have to worry about anymore charges in the future or even failed payment for some odd reason in the when my product comes out?
Posts: 5,076
Topics: 80
Kudos: 253
Solutions: 235
Registered: ‎11-30-2015

Re: Pre Order PayPal

Hello VancyPants,

 

Thank you so much for your additional questions! I’d be happy to help you answer them too.

 

Our Entertainment Pre-Order FAQs calls out credit cards specifically, and payments that are made with PayPal or Best Buy gift cards do not fall under that umbrella. Moving forward you shouldn’t experience any payment related issues, or see any additional charges. Please let us know if you do, and we’d be happy to review your order in question to double check what’s going on. I hope you have a great rest of your week!

 

Kindly,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎02-06-2018

Re: Pre Order PayPal

Thank you for your help.