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Posts: 1
Registered: ‎03-19-2017
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Pending Authorization

So I purchased my husband a cyberpower pc because he wanted one like I had purchased earlier this year. When his came in, it was defective so we took it back to a Best Buy store. The lady refunded the purchased onto a Best Buy gift card and turned around purchased another for us on her system with the gift card. This was at 10am yesterday morning. It's still stuck on pending authorization. Anyway to push this through? I've never seen it take this long. Thanks
Posts: 2,154
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Registered: ‎09-29-2008

Re: Pending Authorization

[ Edited ]

Good afternoon AmethystRaven-


I am not much of a computer geek, but looking at this computer makes me want to go out and buy one! I can understand the anticipation your husband must be experiencing as he waits for this new PC to arrive.


From the private message you sent John, I was able to copy the order number and research the status of your order. As of this moment, the purchase posted successfully, and you should have received an email with the update on the shipping. If you have not received it, let me know, and I would be happy to share the tracking information. What I don’t have at the moment is an estimated time of arrival, but that should reflect on the tracking information in the next 24 to 48 hours.


If you should need anything, I am a message away. Send me a private message by logging into the forum and selecting the option found below my signature.


Thank you for your recent purchase!

Karina|Social Media Specialist | Best Buy® Corporate
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