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Posts: 1
Registered: ‎10-12-2018

Payment inquiry

Hello!
I made an order on October 11th, and after paying $ 49.99, I paid $ 49.98 after 3 minutes. Please check this part.
Thank you
Posts: 874
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Registered: ‎08-08-2017

Re: Payment inquiry

Hi ChoiHanYoung,

 

Whether you're shopping online or at a store in-person, it's important to be sure you're charged correctly for the items you purchase. Seeing multiple charges for just one transaction would probably cause anyone a bit of concern. I'll be happy to shed some light on our authorization process for you.

 

When you place an order on BestBuy.com, we will authorize your card for the full amount of the purchase to ensure the necessary funds are available as outlined in our Payment Methods article. Generally, this authorization will be reversed and an actual charge will be placed on your account when the order ships or is available for Store Pickup. Sometimes, our system may reassess the tax rate or discounts applied to an order during the authorization phase, which could be why you saw one charge for $49.99, followed by another for $49.98. The first amount should have been an authorization, though, and not an actual charge.

 

If you'd like me to review your order in more detail, though, please send me a private message to confirm your full name, phone number, and order number. You can send me a private message by clicking on the button below in my signature next to my name.

 

Thank you for writing to us.

Sam|Social Media Specialist | Best Buy® Corporate
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