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Posts: 1
Registered: ‎03-18-2017

PayPal Authorization Error (Payment Still Went Through)

This is my first time ordering from the Best Buy website, and I use PayPal for everything and it works fine. I attempted to order a Solid State Drive for 56 dollars, and I recieved an email and text message saying the payment failed, but when I went to my PayPal account, it says the money was withdrawn by BestBuy. This is frustrating because I'm not sure if I just lost 50 dollars or not, and if I retry the order am I going to lose another 50? Did I just get robbed? I'm beyond upset right now.

Posts: 263
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Registered: ‎01-09-2017

Re: PayPal Authorization Error (Payment Still Went Through)

Greetings Cresint,

 

I’m genuinely sorry to hear about the payment discrepancy on your order. I understand how frustrating that can be, especially when there’s conflicting information. I’d be happy to review your order and hopefully provide you with some answers.

 

After reviewing your order, I show there was a bit of an issue verifying an authorization on your account. I currently show we don’t have a valid hold for a payment. If you are showing that the funds have actually been debited, I would recommend you reach out to your bank to see if it’s an authorization or a charge.

 

I apologize for the confusion and if there is any further issues please don’t hesitate to bring them to my attention.

 

Sincerely,

Javier|Social Media Specialist | Best Buy® Corporate
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