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Posts: 1
Registered: ‎03-04-2017

Orders keep getting cancelled, unable to verify information.

I've attempted 5 times to place an order on


Here's what happens each and every time.


I place the order, and I receive a confirmation email with my order number on it.

Seconds later, I receive another email, stating that my information couldn't be verified.


I've verified my information with the credit card company (I'm trying to use my Best Buy credit card), and everything is accurate.


I've also checked my profile. No problems there.


I've also called customer service 4 times. They point the finger at another department and eventually, the call gets dropped while I'm being transferred to a different department, or I hang up.


As a past employee, I think that this is a terrible representation of what customer service should be.


There's a Walmart right up the street that has what I want in stock, but I choose to order from Best Buy because I've never had a bad experience there, until now. Because of this current problem, that may soon come to a halt.

Posts: 9,688
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Registered: ‎01-03-2013

Re: Orders keep getting cancelled, unable to verify information.

Hello kaps91 - 

Welcome to the forum and thank you for reaching out to us regarding your cancelled order! As a previous employee, I'm sure you're aware that there are several reasons for an order to be cancelled. I'm truly sorry if you had trouble identifying the reason for your order's cancellation when you contacted our phone support. 

Using the details you registered with the forum, it appears we had trouble authorizing your payment method, potentially due to the details provided. I would encourage you to carefully review the details you entered, and attempt placing the order again. If you continue to have trouble with orders being cancelled, please let me know. 


Tasha|Social Media Specialist | Best Buy® Corporate
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