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Posts: 1
Registered: ‎09-12-2017

Order Status: In Progress, and updated needed alert despite updating

Good afternoon,


I recently placed an order and used my Chase credit card to make the purchase. I received a fraud alert from Chase, but I confirmed the purchase. BestBuy then sent me an email titled: ACTION REQUIRED within 24 Hours: Unable to Process Your Best Buy Order.


I used my card again, I was charged for my order successfully this time, but when I check on the website I still have the "Update Needed" flag on my account for the purchase. I've called support and then I was transferred to the location where I was scheduled to pick it up today. I cannot get in touch with a proper representative at the location since it's all automated, but I checked up on my order status and it said to me "Partially awaiting fulfillment" or something to that extent. I was wondering if I am still able to pick up my purchase today?


Thank you in advance for your time and help.


Posts: 3,185
Topics: 14
Kudos: 196
Solutions: 187
Registered: ‎12-23-2016

Re: Order Status: In Progress, and updated needed alert despite updating

Hello pkatz03505991,


Welcome to the Best Buy Community forums.  I know how frustrating it can be when payment issues cause hiccoughs in orders like this, and I apologize that the process of getting everything all settles hasn’t been easy for you.


Using the information in your post and in your forum registration I was able to look in to your order, and I’m happy to see that you have been able to head in to the store and pick it up. If that’s not the case, and you are still in need of assistance, please send me a private message with your order number and I’ll be happy to take a second look at it.


Whenever you run into an “update needed” flag, you should be able to call in to us at 1-888-BESTBUY and one of our agents should be able to help you out. I’m truly sorry that they transferred you to the local store instead and caused unneeded confusion with your order. I’ll be sure to document this in our corporate systems in the hope that your feedback can help prevent this kind of thing from happening in the future. Thanks very much for taking the time to share this with us.


If there’s anything else I can help you out with, please let me know.



Kyle R|Social Media Specialist | Best Buy® Corporate
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