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New Member
Posts: 2
Registered: ‎08-11-2017

Online pricing

Last night I went online and found a product I liked, also took a screen shot of the product. Today I went to purchase it and the price went up $30! I've tried contacting bestbuy several times and cannot get any clear answers. Also can't find any sort of email address or anything. Everyone I've talked to keeps sending me in circles to other people. All I want is for someone to sell me the product for the price that they originally told me. If anyone has an answer of what I should do please let me know. I'm getting very frustrated.
New Member
Posts: 2
Registered: ‎08-11-2017

Re: Online pricing

I would also like to know why I simply can't just send an email to someone. I tried sending one to customer service and it directed me to the forum. Someone please let me know if you have any answers.
Posts: 8,184
Topics: 349
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Registered: ‎09-29-2008

Re: Online pricing

Hello Matt3,


Welcome to our Community. I shop quite a bit online and one of the more aggravating things I've encountered is a price change before I've pushed the checkout button. I was discouraged to hear this happened with your recent shopping excursion on and I regret any inconvenience to you.


Prices on our website are subject to change without notice. As stated in the Terms and Conditions of


Prices and promotions are subject to change, and may vary from those offered in our stores. We cannot confirm the availability or price of an item until you place your order.


With apologies, sale pricing cannot be offered after a promotion has ended.


Thank you for taking the time to write to us and share your feedback on this experience.

John|Social Media Specialist | Best Buy® Corporate
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