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Posts: 3
Registered: ‎03-18-2017
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Online Order received and shipped back through USPS...

So I recently made a couple bulk orders for items online, received them, but I do not want them. I am still in my 45 day return policy so I can return it. I filled out the return forms for each order and put all the items in a single box. I shipped it out on March 14th, and received by someone at your return facility yesterday March 17th. I'm just wondering how long it would take to receive my return credit? I can provide the order numbers if that is needed as well as the tracking number for the package. It is close to $1000 in merchandise so I really would love a prompt response. Thank you.
Posts: 7,341
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Registered: ‎09-29-2008

Re: Online Order received and shipped back through USPS...

Hello Umaifiz,

 

Welcome to our Community. You ask a terrific question.

 

Generally speaking, returns to our warehouse are processed in the order in which they are received. Occasional backlogs can occur which my impact how soon your return can be processed. Once your refund has been completed by us, it should post to your credit card statement within about 3-5 business days, depending upon the policies of your credit card issuer. Please note that refunds for each of your orders will be separately processed even though they were shipped together.

 

I hope this helps. Thank you for writing to us.

 

Regards,

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎03-18-2017

Re: Online Order received and shipped back through USPS...

Alright thank you for the prompt response! Now is there any way you can look up the orders and notify me of the status of the return? There were 4 different orders that were made,  it said it was accepted on the 17th in the tracking number so I guess I should be getting the refund back within the next few days? Thank you again for the help and let me know if you need the order numbers as I can provide them. Its just very stressful as there is no way of knowing the actual status of the return besides through you guys at support.

Posts: 7,341
Topics: 240
Kudos: 396
Solutions: 299
Registered: ‎09-29-2008

Re: Online Order received and shipped back through USPS...

Hello Umaifiz,

 

On reviewing your orders, it appears that a refund has been processed for one order so far. The others should be processed soon  You should receive an email notification for each refund processed. 

 

I hope this helps.

 

Regards,

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!