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Posts: 1
Registered: ‎03-17-2017

Online Order-Best Buy Changed Shipping Date

I placed an online order for 6 items on Wednesday, March 15, 2017 from Best Buy.  The majority of items were to be shipped and received on Friday, March 17, 2017 with the balance arriving the following week.  I received an email at 5:17am on Friday, March 17, 2017 notifying me that the items were being delayed and not being shipped until April 10th and April 8th.  WHAT??  THAT'S 3 1/2 WEEKS AWAY. 


It states on the email that 'Don't want to wait. You have options".  Well, guess what, NOT VERY GOOD OPTIONS. First, I can't wait that long for the items I needed.  Second, I tried to cancel online and couldn't, so I contacted customer service.  Fortunately they were able to cancel 2 of the 6 items, but now we are stuck having to wait for the additional items to be shipped to us. When they arrive we were told to either refuse them and they will then be returned or we can accept and then we will have to take them to a Best Buy store for return.


Meanwhile, our credit card has been charged! So this means the statement will probably arrive with the charge on it, accur finance charges, long before I even receive any items.


THIS IS AN ABSOLUTELY HORRIBLE WAY OF CONDUCTING BUSINESS!  Best Buy is the one that changed the shipping dates from a few days to almost a month.  Then, I cannot even cancel the order... 


I WILL NEVER ORDER ANYTHING ONLINE FROM BEST BUY AGAIN!  From this point on, I 'may' shop at the store from time to time, but will NEVER go through the online process. 


This is a terrible way of treating your online customers.  POOR, POOR CUSTOMER SERVICE!

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Registered: ‎12-23-2016

Re: Online Order-Best Buy Changed Shipping Date

[ Edited ]

Hello sesmith,


Thanks for joining the Best Buy Community forums. I know how frustrating shipping delays can be, and not being able to cancel an order that you want to cancel must only add to that.


As noted on our Cancel Your Order page, an order can only be canceled for about a half hour after it is made. Once the items start moving in our systems, we can’t cancel the order. The good news on that it is that it sounds like, from that, the items we weren’t able to cancel have probably already started shipping, and the items that were delayed have been set to cancel. I’d like to look into your shipment to be able to confirm this, and see if there’s anything I can do to help you out.


Using the information you provided in your post and in your forums registration I wasn’t able to locate your order in our systems. If you could send me a private message, using the link in my signature below, containing your order number, I’d appreciate it. Once I have the order information I’ll be able to look into the order and hopefully give you an update.


If you have any questions please let me know.



Kyle R|Social Media Specialist | Best Buy® Corporate
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