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Posts: 2
Registered: ‎05-17-2017
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No Order Confirmation Received

I placed an order online for In-Store Pick-Up this morning and wrote down my order number. However, I still have not received a confirmation email and when trying to track the order with the number I wrote down, it says my order cannot be found. When placing the order, it said it would be available for pick-up today and I was hoping to be able to do that after work this evening. Any help on confirming my order actually went through would be appreciated. 

Posts: 1,889
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Registered: ‎04-18-2017

Re: No Order Confirmation Received

[ Edited ]

Good Afternoon weezerballon-


Welcome to the Best Buy Forums!  I am more than willing to look into this for you with the hope of having this product in your hand by the end of the day.  Although I cannot promise such an outcome, I will provide as much assistance as possible.


I was unable to locate any orders you have made recently with the information provided when signing up for the Best Buy Forums.  If you are willing to send me more information I should be able to locate this order to find out the status.  Please send me a private message with your order number you wrote down, your full name, phone number, and email attached to the order. 


To send me a private message click the blue button in my signature line.  You may also feel welcome to call our phone agents to check on the status at 1-888-BEST-BUY.  Have a great day, and thank you for joining the community!



JJ|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎05-17-2017

Re: No Order Confirmation Received

Thank you, JJ. I have sent the Private Message with the requested information. Thanks for your help!