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New Member
Posts: 1
Registered: ‎03-12-2018

Never got a confirmation email

I ordered Tresure Planet 10th anniversary blu-ray edition and the money was taken out of my debt card, but no confirmation email ever came in. It's already been more than a few hours.
Posts: 2,283
Topics: 17
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Registered: ‎11-29-2016

Re: Never got a confirmation email

Good morning, Hidaaay,

 

Welcome to our forums!  You should have received an email confirming your order for the Treasure Planet 10th Anniversary Blu-ray shortly after placing the order, so I’m sorry to hear that may not have been the case.  With that said, I’ll be happy to help locate the order in question, and hopefully get you the information you’re looking for!

 

In order to locate your purchase, I’ll need some additional information from you.  If you could send me a private message with the following information:

 

  • Your first and last name
  • Your phone number
  • Your email address

 

This should be enough information for me to get you the information you’re looking for.  To send me this information privately, make sure you’re using the blue “Private Message” button in my signature.

 

Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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