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New Member
Posts: 1
Registered: ‎03-20-2017

Need to renew my Office 365 through Best Buy - but getting page errors

[ Edited ]

I need to renew my Office 365.  When I click on the link provided in my email it brings me to the renewal screen (screenshot captured in the link provided below).  As you can see, it gives me no pertanent information.  How much does it cost?  Obvioulsy I am not goingto enter my credit card info withot this information.  I have refreshed until I'm numb.  

 

 

 

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Posts: 7,702
Topics: 80
Kudos: 314
Blog Posts: 46
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Registered: ‎09-29-2008

Re: Need to renew my Office 365 through Best Buy - but getting page errors

Hey Tryingcake,

 

I can't agree more that if this was me I would not be putting in my credit card number without the cost of the subscription listed. I am sorry for this. I have forwarded this on in order to get some clarification, and once I hear back I will post back to this thread.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 7,702
Topics: 80
Kudos: 314
Blog Posts: 46
Solutions: 320
Registered: ‎09-29-2008

Re: Need to renew my Office 365 through Best Buy - but getting page errors

Hey Tryingcake,

 

Could you send me a private message with your name, your phone number, the email address this renewal offer was sent to, and your subscription number? To send me a private message click on the message button to the right of my signature.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎05-29-2017

Re: Need to renew my Office 365 through Best Buy - but getting page errors

I am having the same exact issue.

 

 

New Member
Posts: 2
Registered: ‎05-29-2017

Re: Need to renew my Office 365 through Best Buy - but getting page errors

I was actually able to get in through a backdoor, via Microsoft.

Shouldn't be that hard to do business with BestBuy.