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Posts: 3
Registered: ‎09-11-2017

Need to cancel an order I did not make

I am unable to cancel an online purchase that has not shipped yet.  My son placed the order without my knowledge, and I'd like to cancel before it ships.  Any tips?

Posts: 2,588
Topics: 28
Kudos: 207
Solutions: 141
Registered: ‎08-21-2017

Re: Need to cancel an order I did not make

Hello Jfiorio223,


Welcome and thank you for registering to our Forums. Sorry to hear that this order was placed without your knowledge. I am happy to try and assist you with this order.


Using the email address you used to register to our forums, I was able to find several different orders that have been placed recently. Will you please send me a Private Message with the order number that you would like cancelled? I want to ensure I am looking at the correct order.


You can send me a private message by clicking on the button at the bottom of my post across from my name. I look forward to hearing back from you so I can assist with this order.

AndrewB|Social Media Specialist | Best Buy® Corporate
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