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Posts: 1
Registered: ‎03-18-2017

Missing delivery

Ordered online via bestbuy.com on 3/11. Few days later received an email saying that delivery has arrived at my apartment. I didn't see my package for two days so I'm reaching out. Through tracking I found that there was change of hands with delivering from USPS and UPS.

Please let me know what I need to do to get my order as soon as possible!
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Posts: 6,198
Topics: 138
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Solutions: 234
Registered: ‎09-29-2008

Re: Missing delivery

Hello C21354,

 

As I know from my own experience, there's nothing quite as aggravating as having a shipment go astray while in transit. I was discouraged to hear you've had this occur and I regret any inconvenience to you.

 

I was unable to locate your order using the information you provided when you registered for our Community. If you will please send me a private message that includes the following, I’ll do my best to help:

 

  • Your full name
  • Your telephone number
  • Your order number

 

To send me a private message, please click the button labeled "Private Message" in my signature below. I look forward to hearing from you.

 

Sincerely,

John|Social Media Specialist | Best Buy® Corporate
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