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New Member
Posts: 3
Registered: ‎03-13-2017
Accepted Solution

Missing Delivery

Hello.

 

My tracking number shows package delivered at noon yesterday. This never happened and I worked from home yesterday. I contacted UPS and they had me check with all of my neighbors in the area. I checked all day and asked around and finally gave up at almost 9PM. This didn't help.

 

UPS said this ultimately:

"I'm sorry that it's nowhere to be found. A package investigation is required to further research this shipment. Please contact Best Buy and request that they initiate an investigation. Shippers are encouraged to report missing packages so that they can provide the specific product details needed to perform a thorough investigation."

New Member
Posts: 3
Registered: ‎03-13-2017

Re: Missing Delivery

I finally received the package. Even though UPS marked it as delivered it wasn't delivered until the next business day.

 

I guess this is more of a log than anything since I've received no help from Best Buy, unfortunately. Even though there's nothing they could have done, because clearly at this point it was UPS' fault, Best Buy could have responded by opening an investigation per UPS' guidance. That would have been the easiest and most effective thing to do. But that never happened. In fact, nothing ever happened as far as I can tell. I've received no responses or replies to indicate that my request for help had even been acknowledged.

 

This was the worst customer service I've experienced. I can't think of a situation where the service department did absolutely nothing to help me. There is much room for improvement. Goodbye.

Posts: 630
Topics: 5
Kudos: 33
Solutions: 28
Registered: ‎12-23-2016

Re: Missing Delivery

Hi user8,

 

Welcome to the Best Buy Community forums. I’m sorry it has taken so long to get back to you on this. We’ve been a bit busy lately and it is taking longer than we’d like to get back to everyone. I know how frustrating it can be to have a shipping delay, and I apologize that your package didn’t arrive as expected.

 

I’m happy to see that your order has now arrived. We’re always working with our carriers and internally to give you the most accurate estimate on shipping times. Sometimes, like in your situation, there’s an issue on the end of the carrier. Again, I’d like to apologize for the late arrival of your shipment. I’ll be sure to catalog your concerns so we can use your experience to help us get better in the future.

 

If you are ever in need of in-the-moment help regarding your Best Buy order, you can give us a call at 1-888-BESTBUY. It can take some time for us to get back to you on the forums depending on how busy we are at the time. We love providing support to our customers, but sometimes giving us a call is a better bet for you.

 

I hope you won’t let this one experience sour you on Best Buy entirely, and I’m confident your next experience with us will be better. If there’s anything further I can help you out with, please let me know.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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