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Posts: 4
Registered: ‎05-08-2017

Issue with gift not showing "Purchased" on Wedding Registry



Several items from the wedding registry were purchased by me but it does not show as purchased. I'm concerned that these items will not qualify for the 60-day return policy due to a technical issue that occurred with the website. Any help would be greatly appreciated.



Posts: 2,913
Topics: 14
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Registered: ‎12-23-2016

Re: Issue with gift not showing "Purchased" on Wedding Registry

Hello Nikesh,


Welcome back to the forums. First of all, congratulations on your wedding! This must be a very exciting time for you. I’m sorry to hear that you are having an issue with your registry.


I’d love to take a look in to this for you but in order to do so I’ll need some additional information. First off, please let me know your registry ID number. Additionally, if you could please send in the purchase information from the items that aren’t showing correctly. If the items were purchased in a store, if you have the customer service PIN from the bottom of the receipt that would be perfect. If the items were bought online, please provide me with the order numbers.


If you could please send me tthese details via a private message, using the link in my signature below, so that your information isn’t shared publically, I’d appreciate it.  Once I have that information I’ll see if I’m able to help you out at all.




Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎05-08-2017

Re: Issue with gift not showing "Purchased" on Wedding Registry

I appreciate the quick response and I have sent you a private message with the details you asked for.