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Posts: 1
Registered: ‎09-11-2017

I couldn't get refund from my gift card.

[ Edited ]

Hi, I placed an order online 6 days but it got cancelled. Now I couldn't get refund from my gift card because on order details, there is FAILED AUTHORIZATION shown next to my gift card. My order number is (removed per forum guidelines). Could someone help me with this?

 

Thanks.

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Posts: 851
Topics: 10
Kudos: 78
Solutions: 37
Registered: ‎11-29-2016

Re: I couldn't get refund from my gift card.

Hey scottyang,

 

Welcome to our forums! Typically, once your order is cancelled, the funds should be available for use again within 24 hours, so I’m disappointed to hear you’re still waiting for the funds to make their way back to your gift card. Luckily, you’ve joined our support forums, and I’ll be happy to look into this for you, and help get the answers you’re looking for.

 

I’ve partnered with an internal support team to investigate this order, as well as gift card, further. Once I have more information to share with you, I will. It may take an additional 1-2 business days, so I apologize for asking you to wait any longer for a resolution, but I’m optimistic I’ll have more information to share with you soon. If you have any additional questions for me in the meantime, don’t hesitate to ask.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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Posts: 851
Topics: 10
Kudos: 78
Solutions: 37
Registered: ‎11-29-2016

Re: I couldn't get refund from my gift card.

Hi scottyang,

 

I’ve received word from our support teams, and it appears the funds have been placed back on your gift card. If you have any additional questions regarding this gift card, don’t hesitate to ask.

 

Kindly,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!