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Registered: ‎03-17-2017
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Help From Somewhere Please

I need help with an order that has gone bad.  I placed an order for two exact monitors and a adapter to run the second monitor. The adapter arrived one day and was signed for and one of the monitors arrived on the second day and was signed for. The second monitor has not ever arrived and Best Buy shows it was shipped. After holding with Best Buy customer service for over an hour they transferred me to someone who did not speak english and she hung up.  Prior to being transferred, the service rep shared that they were out of the monitor that I had ordered and would I accept a substitution. I said yes and then he transferred me to neverland.

 

I have been a loyal cliet of Best Buy and this order has changed my view of the company.  Any Ideas for help out there.

Posts: 584
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Registered: ‎12-23-2016

Re: Help From Somewhere Please

Hi Rmarlin4,

 

Welcome to the Best Buy Community forums. I know how disappointing it can be when your order doesn’t arrive as expected, and not getting the support you need afterwards can make it worse.

 

I’d like to apologize for your poor experience with our phone support. Using the information in your post I was able to look into your order, and there are a couple things about it that I’d like to go over. Because we respect your privacy, I’ll be sending you these details via private message. You can check that message by logging on to your forum account and clicking the orange envelope in the top right corner of the web page.

 

Thank you,

Kyle R|Social Media Specialist | Best Buy® Corporate
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