03-14-2017 10:29 AM
03-14-2017 09:18 PM
03-14-2017 09:29 PM
The Associate told me they can do an in-store order, and said I could pay now. Then told me, I had to do the in-store order online at home and if I wanted to pay cash to put it on a gift card. The Associate basically said one thing and then another
I only have access to the online ad as well and it said i can do an in-store order.
If the product is only available online then there needs to be another section in the ad that says ONLINE ONLY. This person had nothing else going on, but she did seemed annoyed when I was told to go see her.
The first Associate I asked was busy and told me to go to the cashier in front. The Cashier sent me over to the Customer Service Counter. The Store had only been open for a couple of hours
I have always had good service and help with best buy. I just moved to the area and the one closest to me is a bit of inconvience for me to go to, To be honest I haven't bought any DVDs from them in quiet sometime because Target has actually been a few dollars cheaper.
The Facebook page told me due to the items being popular, that they sold out quickly (a typical generic answer)
03-15-2017 03:03 PM
Hello Ilana –
Welcome to our forums, and thanks for posting. I’m disappointed after reading about your experience at our Davenport location, but thank you for taking the time to share it with us. Clearly your experience at the store and with the sale could have and should have been much better, and I sincerely apologize for the frustration and disappointment this experience has caused.
That said I mirror Walrus’s comments and explanation. While at the store the associate should have been able to assist you with purchasing a gift card for cash, then be able to create a ship-to-home order on your behalf at the store, so I’m not sure why they would have directed you home first. If you’re still interested in ordering the films you mentioned I recommend returning to the store and seeking assistance at either the customer service or store pickup counter, where an associate should be able to get an order placed for you
Again I do apologize for this poor experience, and will be recording your comments and complaints here at our Corporate Offices. However if you have any further questions or concerns please don’t hesitate to post again.
|Michael|Social Media Specialist | Best Buy® Corporate|
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