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Posts: 10
Registered: ‎02-27-2017
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Every order I place on bestbuy.com is immediately cancelled

I've never been able to place an order on bestbuy.com without it cancelling within minutes. Every time it is cancelled it is because they were unable to verify my information. I have went through all of my account info to make sure it is correct and it is. Can anyone help me? I have unused gift cards to use up! Thank you

Trusted Contributor
Posts: 3,929
Registered: ‎02-25-2013

Re: Every order I place on bestbuy.com is immediately cancelled

As a business owner I have found that often credit cards have issue if you do not enter your billing address EXACTLY as it appears on your billing statemetnt from your credit card company.

 

Including name and address and phone number.  Even use the punctuation if possible.

 

If your using a PO Box as your address that also can sometimes be an issue.

 

Also, if you happen to be using an international credit card of Visa/MasterCard Gift cards that can also sometimes cause issues.  Those types of cards are best used in store.

 

I would check these things and try again.

 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
New Member
Posts: 10
Registered: ‎02-27-2017

Re: Every order I place on bestbuy.com is immediately cancelled

One thing I did notice on my account is that the website keeps changing "Road" to "RD" on my address, while on my card it is registered as "Road". Could this be causing my issue?
Trusted Contributor
Posts: 3,929
Registered: ‎02-25-2013

Re: Every order I place on bestbuy.com is immediately cancelled

It might. But it that would be your browser doing it.  Prossbily the AutoFill settings.

 

It depends on how sensitive the card authorizor is.  Is your card AMEX or Discover by any chance.  They tend to be morre strict.

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
New Member
Posts: 10
Registered: ‎02-27-2017

Re: Every order I place on bestbuy.com is immediately cancelled

It is Mastercard. I'll look into it if it is my browser, however I've noticed the autofill mechanic has provided no suggestions for my address. Only my name and phone number, which is accurate.
Trusted Contributor
Posts: 3,929
Registered: ‎02-25-2013

Re: Every order I place on bestbuy.com is immediately cancelled

I would also clear out your cookies and all your history and then make sure you are accepting cookies for the transaction.

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
New Member
Posts: 10
Registered: ‎02-27-2017

Re: Every order I place on bestbuy.com is immediately cancelled

I tried all of that. I even retyped all of my information when I was checking out. Still got the same result.
Posts: 7,678
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Registered: ‎01-03-2013

Re: Every order I place on bestbuy.com is immediately cancelled

Hi there bbaker28050, 

Welcome to the forum! It's awesome to hear you wish to shop with us and utilize some gift cards. With that said, I'm sorry to hear we've been unable to verify some of your information, leading to your orders being cancelled. 

Using the details you registered with the forum, I was able to locate your cancelled orders. It looks like you've most recently been attempting to purchase other cards with your gift cards. Please know that we generally can't accept gift card for gift card transactions on BestBuy.com due to system limitations. If you wish to utilize these gift cards on such a purchase, I would encourage you to visit your local store. I apologize for any disappointment that this news may cause you. 

If you have any other questions, please let me know. 

 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 10
Registered: ‎02-27-2017

Re: Every order I place on bestbuy.com is immediately cancelled

So why did it erase the remaining funds from one of my gift cards if it doesn't work?
Posts: 2,311
Kudos: 54
Solutions: 90
Registered: ‎12-30-2010

Re: Every order I place on bestbuy.com is immediately cancelled

Initially all orders "work" with a pre-authorization sent to the credit card/debit card/ gift card used. It is after this pre-authorization that a hiccup of other problem occurs. In the case of buying a gift card with a gift card, it is possible to do this in store, but online a hiccup occurs when there isn't a manager there to enter in the override command that a store would have and the order is canceled.
The funds will return to your gift card in a few days if they haven't already been returned.

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Before posting I try to research everything first or use my own experiences. I do not now nor have I ever worked for Best Buy. After a year and a half hiatus, I'm back working for the competition.
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