02-27-2017 12:14 PM
I've never been able to place an order on bestbuy.com without it cancelling within minutes. Every time it is cancelled it is because they were unable to verify my information. I have went through all of my account info to make sure it is correct and it is. Can anyone help me? I have unused gift cards to use up! Thank you
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02-27-2017 04:51 PM
As a business owner I have found that often credit cards have issue if you do not enter your billing address EXACTLY as it appears on your billing statemetnt from your credit card company.
Including name and address and phone number. Even use the punctuation if possible.
If your using a PO Box as your address that also can sometimes be an issue.
Also, if you happen to be using an international credit card of Visa/MasterCard Gift cards that can also sometimes cause issues. Those types of cards are best used in store.
I would check these things and try again.
02-27-2017 05:05 PM
02-27-2017 06:59 PM
It might. But it that would be your browser doing it. Prossbily the AutoFill settings.
It depends on how sensitive the card authorizor is. Is your card AMEX or Discover by any chance. They tend to be morre strict.
02-27-2017 07:02 PM
02-27-2017 09:20 PM
I would also clear out your cookies and all your history and then make sure you are accepting cookies for the transaction.
03-01-2017 10:51 AM
Hi there bbaker28050,
Welcome to the forum! It's awesome to hear you wish to shop with us and utilize some gift cards. With that said, I'm sorry to hear we've been unable to verify some of your information, leading to your orders being cancelled.
Using the details you registered with the forum, I was able to locate your cancelled orders. It looks like you've most recently been attempting to purchase other cards with your gift cards. Please know that we generally can't accept gift card for gift card transactions on BestBuy.com due to system limitations. If you wish to utilize these gift cards on such a purchase, I would encourage you to visit your local store. I apologize for any disappointment that this news may cause you.
If you have any other questions, please let me know.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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03-05-2017 09:08 AM