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New Member
Posts: 2
Registered: ‎03-19-2017

Digital order got cancelled still no refund.

[ Edited ]

It's been 7 days since the order was cancelled and I haven't received my refund yet. My order number is {removed per forum guidelines}. What's the hold up .

New Member
Posts: 2
Registered: ‎03-19-2017

Re: Digital order got cancelled still no refund.

Are you guys for real? Do you people even care about customer relationship? Because seriously it doesn't look you people care at all. Highly unprofessional and disappointing.
Posts: 2,057
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Registered: ‎10-10-2012

Re: Digital order got cancelled still no refund.

Hello mobm93,

 

Welcome to the forum. I'm very sorry for the delay in replying to your post. I can understand the frustration of having an order cancel but still not seeing the funds refunded back to your form of payment. I'm very sorry if you feel this experience has been disappointing. 

 

After reviewing the order I see that there was only an authorization made on you card; therefore it has been released and the funds should be back on your account. You might not see this until your next billing cycle or you can also file a claim with your bank so they can contact us via the appropriate channels.

 

I hope this helps clarify things and thank you for posting here on the forum.

 

Best, 

Maria|Social Media Specialist | Best Buy® Corporate
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