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Posts: 1
Registered: ‎10-11-2018

Customer Service

I'm currently having major issues actually contacting someone in Customer Service without going in store.  I placed an order on Oct 1st to be fullfilled by Oct 10th, and late that night was informed they were unable to deliver.  I don;'t know about everyone else but dropping almost $900 on something is a big deal for me.  I work retail myself and know how unethical it is to sell a product to someone, even on the phone,  ewhen you can't follow through.I deserve and expect better.  In less then a week I will be out of town and unable to pick up this item.  I feel like cancelling the order will not help my situation because you could just put me in this exact position again.  Very concerned about the companies loyalty to the consumer.

Posts: 8,815
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Registered: ‎09-29-2008

Re: Customer Service

Hi Mcshiftyeyes,

 

I can promise you we want to fulfill your order as much as you want to receive it, and I am sorry if you are still waiting on this item. I would like to look into your order. Could you send me a private message with your name, your phone number, your email address, and your order number? To send me a private message click on the private message button to the right of my signature.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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