10-11-2018 04:36 PM
I'm currently having major issues actually contacting someone in Customer Service without going in store. I placed an order on Oct 1st to be fullfilled by Oct 10th, and late that night was informed they were unable to deliver. I don;'t know about everyone else but dropping almost $900 on something is a big deal for me. I work retail myself and know how unethical it is to sell a product to someone, even on the phone, ewhen you can't follow through.I deserve and expect better. In less then a week I will be out of town and unable to pick up this item. I feel like cancelling the order will not help my situation because you could just put me in this exact position again. Very concerned about the companies loyalty to the consumer.
I can promise you we want to fulfill your order as much as you want to receive it, and I am sorry if you are still waiting on this item. I would like to look into your order. Could you send me a private message with your name, your phone number, your email address, and your order number? To send me a private message click on the private message button to the right of my signature.
|Allan|Senior Social Media Specialist | Best Buy® Corporate|
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