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Posts: 1
Registered: ‎08-11-2017

Complaint

Good evening -

Can you please advise me how I file a complaint about the customer service received on an ongoing issue I am having. I've also requested to talk to a supervisor in the United States and told that's not an option but I can hang up and keep calling back and "see if I'm lucky". I've gotten different story from each agent I speak to and they are hard to understand w accent and I mean no offense but it shouldn't take three hours on the phone to deal w getting my new movers coupon applied that was stated when I ordered with rep she would do. "
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Posts: 7,176
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Registered: ‎09-29-2008

Re: Complaint

Hello EMan106,

 

Welcome to our Community. I'm sorry to hear you've run into complications communicating with our telephone agents. I can certainly understand the frustration that this may cause and I regret any inconvenience you've endured as well.

 

I was able to review documentation of your telephone conversations regarding your movers coupon, including that you were able to speak to a supervisor. While Best Buy's response on that issue has already been provided, you're welcome to share more details about your experience in reply to this forum topic. 

 

Please know I'm grateful you wrote to us and I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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